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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Summary

Quality focused sales associates adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of success.

Reliable retail management professional with 6 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.

Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs.

Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Skills
  • Employee supervision and motivation
  • Process improvements
  • Store operations oversight
  • Store opening and closing procedures
  • Scheduling master
  • Inventory control
  • Employee training
  • Risk management
  • Inventory management
  • Leadership reports
  • Outstanding communication skills
  • Sales professional
  • Accurate cash handling
  • Administrative support
  • Shift checklists
  • Program implementation
  • Team-oriented
  • Process improvement
  • Retail inventory management
  • Reliable
  • Staff training and development
  • Root cause analysis
  • Project management
  • Customer service
  • MS Office proficient
  • Operational budgeting
Experience
Store Manager
Tallahassee, FLDollar General/May 2018 to May 2020
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Processed shipments and maintained stock shelf organization.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Hired, trained and managed team of 9 associates, including evaluating performance and enforcing disciplinary actions.
  • Increased profits 20% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained 9 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings.
  • Prioritized sanitation, safety and health standards in work areas.
  • Boosted sales by 20% by effectively cultivating customer rapport and delivering superior customer service.
  • Maintained daily record of all transactions.
  • Implemented succession planning by training and developing 9 associates into leadership positions.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Created attractive store displays to generate customer interest and boost sales.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Reduced process lags while managing 9 employees to ensure optimal productivity.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Mitigated regulatory risks by coordinating audits to ensure protocol compliance.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Coached and mentored associates to achieve 9 employee promotions.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Enforced adherence to policies, standards and security protocols.
  • Oversaw inventory management to minimize waste.
  • Interviewed, hired, supervised and trained 9 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Supported management in exceeding customer service and quality standards.
  • Analyzed marketing information and translated into strategic plans for establishment.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Addressed customer inquiries and resolved complaints.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Contributed to merchandising ideas at team sales meetings.
  • Counted cash drawers and made bank deposits.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Maintained adequate temperature and humidity in stockrooms.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Assumed positions of associate and assistant manager before promotion to store manager.
Assistant Manager
Tallahassee, FLDollar General/Aug 2015 to May 2018
  • Planned and prepared workflow schedules, delegating tasks for 9-member team.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Evaluated employee performance and developed improvement plans.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project future demands.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Trained team of 9 to deliver outstanding customer service, boosting customer satisfaction ratings 20%.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Developed and implemented performance improvement programs, resulting in 20% increase in efficiency.
Lead Sales Associate
Tallahassee, FLDollar General/Jun 2015 to Aug 2015
  • Provided quality customer service while cultivating client satisfaction and loyalty.
  • Performed promotional sales calls to increase client base.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Implemented improved methods to assist with marketing campaigns performance.
  • Checked store shelves and restocked products from inventory in back room.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Processed payments and returned receipts, cash, coin and payment cards to customers.
  • Created eye-catching merchandise displays to entice customers into store.
  • Researched items at other locations to find products requested by shoppers.
  • Cross-trained on sales associte's responsibilities to handle additional duties during peak periods.
  • Negotiated sales and pricing with new and existing clients.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Trained and developed new team members and Sales Associates.
  • Marketed brand and products to drive revenue growth.
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Coached other employees in effective customer service and successful selling techniques.
  • Received shipments and signed off on packages, documenting all incoming items in pos system.
  • Reported sales metrics and statistics to management and stakeholders.
  • Reviewed customers' products, advertising history and business to identify effective advertising solutions.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
  • Optimized revenue levels by developing engaging promotional programs.
  • Identified new customer opportunities through careful study of advertising markets.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Attended various events, including workshops and tradeshows to network with new contacts.
  • Prepared advertising sales contracts and submitted to clients for sign off.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
  • Responded quickly to customer questions and resolved issues.
  • Used strong negotiation and persuasion skills to sell advertising products and services.
Cashier
Tallahassee, FLDollar General/Feb 2014 to Jun 2015
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Increased sales 20% by suggesting specific purchases to customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiering procedures, offering assistance in resolving register issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Worked closely with front-end staff to assist customers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Compiled and updated client data to track payments trends and support accurate accounting.
Education and Training
High School DiplomaWakulla High SchoolMay 2011Crawfordville, FL
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Resume Overview

Companies Worked For:

  • Dollar General

School Attended

  • Wakulla High School

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Lead Sales Associate
  • Cashier

Degrees

  • High School Diploma

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