Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Increased checkout accuracy from 60% to 80% by improving cashier training. Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Experience
STORE MANAGER, 08/2014 - 08/2015 Indy Tire Center – Richmond, IN,
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Reorganized the sales floor to meet company demands.
Trained all new managers on store procedures and policies.
Completed weekly schedules according to payroll policies.
Worked closely with the district manager to formulate and build the store brand.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
STORE MANAGER, - – , ,
FAMILY DOLLAR – 4118 FARRAGUT RD Promoted from Team Leader to Assistant Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 6 sales associate, and 2 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Increased sales volume by 20% in less than 2 years.
Generated repeat business through exceptional customer service.
Conducted store inventories annually.
FIELD SPECIALIST, 01/1 - 01/1 Indy Tire Center – Lubbock, TX,
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Led merchandise selection, pricing, planning and marketing.
Ran markdown reports, managed store replenishment and analyzed buying reports.
Created visual marketing and styled window displays.
Negotiated prices, discount terms and all transportation arrangements for merchandise.
Assembled promotional displays, including quarter and full-size point of purchase displays.
Conferred with store managers to obtain information about customer needs and preferences.
Monitored and analyzed sales records and consumer purchasing trends.
Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Completed stock orders and managed inventory levels.
ASSISTANT MANAGER, 01/1 - 01/1 – , ,
FAMILY DOLLAR – 548 LEFFERTS AVE Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
CASHIER FAMILY DOLLAR – 548 LEFFERTS AVE Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between billing department and customers to resolve problems.
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma: , Expected in 2011 - BOYS AND GIRLS HIGH SCHOOL - , GPA:
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