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STORE MANAGER Resume Example

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STORE MANAGER
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Accomplishments
Increased checkout accuracy from 60% to 80% by improving cashier training. Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Experience
STORE MANAGERSep 2014 to Sep 2015
RITE AID - Brooklyn, NY
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Reorganized the sales floor to meet company demands.
  • Trained all new managers on store procedures and policies.
  • Completed weekly schedules according to payroll policies.
  • Worked closely with the district manager to formulate and build the store brand.
  • Analyzed marketing information and translated it into strategic plans.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
STORE MANAGER
  • FAMILY DOLLAR – 4118 FARRAGUT RD Promoted from Team Leader to Assistant Manager within 6 months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 6 sales associate, and 2 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Increased sales volume by 20% in less than 2 years.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories annually.
FIELD SPECIALISTJan 2014 to Oct 2015
FAMILY DOLLAR - Brooklyn, NY
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Led merchandise selection, pricing, planning and marketing.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Created visual marketing and styled window displays.
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Completed stock orders and managed inventory levels.
ASSISTANT MANAGERAug 2012 to Jan 2013
  • FAMILY DOLLAR – 548 LEFFERTS AVE Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • CASHIER FAMILY DOLLAR – 548 LEFFERTS AVE Documented all customer inquiries and comments thoroughly and quickly.
  • Coordinated between billing department and customers to resolve problems.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma2011BOYS AND GIRLS HIGH SCHOOL
Skills

Customer relations, Excellent customer service, customer service, Detail-oriented, Staff training, inventory levels, inventory, Team Leader, mark, marketing, meetings, Merchandising, window, Personnel, POS, pricing, improve process, profit, profit and loss, purchasing, selling, sales, sales training, staffing, Strategic, transportation, troubleshooting

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Resume Overview

Companies Worked For:

  • RITE AID
  • FAMILY DOLLAR

School Attended

  • BOYS AND GIRLS HIGH SCHOOL

Job Titles Held:

  • STORE MANAGER
  • FIELD SPECIALIST
  • ASSISTANT MANAGER

Degrees

  • High School Diploma 2011

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