STORE MANAGER Resume Example
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STORE MANAGER
Summary
Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Accomplishments
Increased checkout accuracy from 60% to 80% by improving cashier training. Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Experience
STORE MANAGERSep 2014 to Sep 2015
Indy Tire Center - Richmond , IN
Indy Tire Center - Richmond , IN
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Reorganized the sales floor to meet company demands.
- Trained all new managers on store procedures and policies.
- Completed weekly schedules according to payroll policies.
- Worked closely with the district manager to formulate and build the store brand.
- Analyzed marketing information and translated it into strategic plans.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
STORE MANAGER
- FAMILY DOLLAR – 4118 FARRAGUT RD Promoted from Team Leader to Assistant Manager within 6 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 6 sales associate, and 2 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Increased sales volume by 20% in less than 2 years.
- Generated repeat business through exceptional customer service.
- Conducted store inventories annually.
FIELD SPECIALISTJan 2014 to Oct 2015
Indy Tire Center - Indianapolis , IN
Indy Tire Center - Indianapolis , IN
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Led merchandise selection, pricing, planning and marketing.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Created visual marketing and styled window displays.
- Negotiated prices, discount terms and all transportation arrangements for merchandise.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Conferred with store managers to obtain information about customer needs and preferences.
- Monitored and analyzed sales records and consumer purchasing trends.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Completed stock orders and managed inventory levels.
ASSISTANT MANAGERAug 2012 to Jan 2013
- FAMILY DOLLAR – 548 LEFFERTS AVE Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- CASHIER FAMILY DOLLAR – 548 LEFFERTS AVE Documented all customer inquiries and comments thoroughly and quickly.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma2011BOYS AND GIRLS HIGH SCHOOL
Skills
Customer relations, Excellent customer service, customer service, Detail-oriented, Staff training, inventory levels, inventory, Team Leader, mark, marketing, meetings, Merchandising, window, Personnel, POS, pricing, improve process, profit, profit and loss, purchasing, selling, sales, sales training, staffing, Strategic, transportation, troubleshooting
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Resume Overview
School Attended
- BOYS AND GIRLS HIGH SCHOOL
Job Titles Held:
- STORE MANAGER
- FIELD SPECIALIST
- ASSISTANT MANAGER
Degrees
- High School Diploma 2011
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