store manager resume example with 16 years of experience
Focused Assistant Manager possesses more than 15 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit-loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers. Forward-thinking assistant manager with proven history of leadership, planning and problem solving. Adept collaboration with store management to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs. Diligently coordinates all backroom activity to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
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- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delegated daily tasks to team members to optimize group productivity.
- Integrated process improvements to increase overall workflow.
- Fostered positive employee relationships through communication, training and development coaching.
- Developed and monitored weekly staff schedules.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Quality checked components to determine conformance to specifications.
- Rendered great guest services to drive sales and customer satisfaction.
- Tracked outgoing and incoming money of Wal-mart and assisted in quality control management duties. Did this for 2 years
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- I have worked in retail for over 16 years I have managed stores for 10 years
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Explained human resources policies and procedures to employees.
- Answered employee questions during entrance and exit interview processes.
- Selected and interviewed candidates for all available positions.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Initialized background checks for potential new hires.
- Reported on workplace health and safety compliance to superiors.
- Scheduled meetings with employees to address concerns and grievances.
- Helped with employee transfers and referrals.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Aligned HR policies with federal and local regulations.
- Created and implemented employee retention strategies.
- Suggested promotions and wage increases according to employee performance.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Answered customer quests, provided store information and escorted to desired store areas.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered product advice.
I catch on fast, love learning new thing. More than willing to step out side my comfort zone. I feel like I can accomplish anything.
I'm also certified in Food Safety.
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Resume Overview
School Attended
- Pulaski Technical College
- Stuttgart High School
- Ualr
Job Titles Held:
- Store Manager
- Assistant Manager
- Cashier Team Lead
Degrees
- Some College (No Degree)
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy