store manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Childcare Provider, 11/2021 to Present
Sleep Number CorporationAurora, CO,
  • Enforced rules to teach good manners and maintain safe environment.
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Assisted children in development of social, communication and problem-solving skills.
Store Manager, 07/2020 to 10/2021
Wayfair LlcGreensboro, NC,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Related CompaniesRochester, NY,
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Car Sales Representative, 04/2009 to 05/2012
  • Achieved unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients
  • Developed new business and leads and increased client base through focused personal marketing efforts that included, but not limited to, direct mail, networking affiliations and telemarketing
  • Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
  • Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
Administrative Clerk, to
Company Name, ,
  • Maintain current and thorough understanding and familiarity with all program/product policies and procedures and continually provide accurate and updated information to all customers
  • Organized, reviewed and processed patient billing transaction; utilized computer equipment for inventory, patient submission before deadline, drafted, documented letters, administered and conducted interviews, reviewed caseloads and utilized interpersonal and times management skills
  • Receives, counts, and pays out cash
  • Prepares, issues, and persented receipts
  • Operates office machines, such as typewriter, adding, calculating, and duplicating machines
  • Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
  • May take dictation
  • May greet and assist visitors
  • Compiles and maintains records of business transactions and office activities of establishment, performing variety of following or similar clerical duties and utilizing knowledge of systems or procedures: copies data and compiles records and reports
  • Organized meetings, handled filing and prepared reports as well as sales invoice.
Education and Training
Diploma: Administrative Assistant, Expected in to Career Point Institute - San Antonio, Tx
: Medical Assisting, Expected in to Lamson Institute - San Antonio, TX,
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Developed relationships with 8 new clients and typically exceeded sales goals by 50%
  • Promoted from cashier to CSM, in less than 12-months
  • Shift Scheduling
  • Store Operations Oversight
  • Store Opening and Closing
  • Recruiting and Hiring
  • Staff Supervision
  • Documentation and Reporting
  • Employee Supervision and Motivation
  • Customer Service
  • Payroll Management
  • Pricing Strategies
  • Inventory Management
  • Sales Strategies
  • Store Merchandising
  • Multitasking and Organization
  • Policies and Procedures
  • Verbal and Written Communication

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Resume Overview

School Attended

  • Career Point Institute
  • Lamson Institute

Job Titles Held:

  • Childcare Provider
  • Store Manager
  • Car Sales Representative
  • Administrative Clerk


  • Diploma
  • Some College (No Degree)

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