Store Manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Store operations oversight
Store opening and closing procedures
Employee supervision and motivation
Retail inventory management
Employee training
Shift checklists
Retail and nightlife market knowledge
Accurate cash handling
Reliable
Program implementation
Team-oriented
Staff training and development
Project management
Sales professional
Outstanding communication skills
Financial administration
Sound judgment
Experience
12/2019 to Current
Store ManagerJohnson Health Tech – Cottage Grove, WI,
Resolved customer problems by investigating issues, answering questions and building rapport.
Restocked inventory upon shipment arrival and checked merchandise into ISO and Clover system to maintain accurate records.
Trained employees on store security, monetary procedures and customer service expectations.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Assessed, optimized and elevated operations to target current and expected demands.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Fostered healthy team environments to promote collaboration and boost productivity.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Contributed to merchandising ideas at team sales meetings to increase sales.
Reorganized sales floor to optimize customer flow and improve product visibility.
12/2017 to 11/2019
General ManagerCafe Rio – Mira Loma, CA,
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Implemented effective customer service surveys to encourage feedback.
Hired, coached and mentored team of 22 sales representatives.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Coached and developed 6 internal candidates for promotion to general management.
Trained over 34 employees on business principles, best practices, protocol and system usage.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Directed 4 managers and 21 associates to generate over $10k+ in revenue.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Trained, managed and motivated employees to promote professional skill development.
Built and maintained loyal, long-term customer relationships through effective account management.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
06/2010 to 09/2012
Bartender SupervisorHandlebars – City, STATE,
Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
Monitored daily checklists and side worksheets to keep bar, wait, and other staff members on task.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling of bar and event staff.
Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Made product recommendations to customers based on preference, food pairings and special promotions.
Upsold customers from shelf to premium brands to help boost sales.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Offered preferred tables and other special accommodations to VIP customers.
Managed up to 3k customers per shift while simultaneously assisting 4 restaurant servers.
Inventoried glass and stemware, cutting costs 3% through effective inventory management.
Monitored patrons to keep alcohol consumption at designated levels.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Stocked bar with beer, wine, liquor and related supplies.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Engaged in small talk with patrons to build rapport and earn repeat business.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Trained 16 new bartenders to increase knowledge of drink preparation and upselling techniques.
Worked with management to plan and implement special events to boost customer numbers and profits.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Education and Training
Expected in
Associate of Arts: Psychology Tarrant County College District - Fort Worth, TX GPA:
Expected in
Associate of Arts: Psychology Penn Foster College - Scottsdale, AZ GPA:
Expected in 05/2016
High School Diploma: Penn Foster Career School - Scranton, PA GPA:
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