store manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Focused retail store management professional versed in all aspects of running retail as well as convenience stores, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Serve safe certified at management level, Sales expert with unparalleled communication and relationship-building abilities.
Skills
Employee supervision and motivation
Store opening and closing procedures
Process improvements
Store operations oversight
Risk management
Inventory management
Retail inventory management
Employee training
Outstanding communication skills
Team-oriented
Scheduling master
Sales professional
Customer service
Reliable
Project management
Experience
Store Manager, 08/2016 to 05/2020 Johnson Health Tech – Miami, FL,
Minimized financial discrepancies by accurately controlling monthly operations budget.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Hired, trained and managed team of eight associates, including evaluating performance and enforcing disciplinary actions.
Oversaw inventory management to minimize waste.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coached and empowered employees by creating and sharing motivational vision plans.
Addressed customer inquiries and resolved complaints.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Maintained daily record of all transactions.
Updated store pricing, signage and merchandising based on current promotions.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Teller, 10/2013 to 08/2016 Plainscapital – New York, NY,
Verified amounts and integrity of every check or funds transfer.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Managed customer referrals to help financial services team members capitalize on sales changes.
Liaised between bank branches regarding best practices and operations.
Balanced daily cash deposits and vault inventory with zero error rate.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Maintained optimal financial controls by securing funds and making accurate transactions.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Examined checks for identification and endorsement.
Processed cash withdrawals.
Delivered prompt, accurate and excellent customer service.
Sales Associate, 06/2010 to 10/2013 Tegna – Minneapolis, MN,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Processed orders through system and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
Planned and followed through with inventory management for each store.
Introduced customers to new offerings and updated accounts.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education and Training
High School Diploma: , Expected in 05/2010 to Fayette County High School - Fayette, AL GPA:
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