store manager resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with 16 plus years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
12/2010 to 03/2020STORE MANAGERJ&P Cycles | Philadelphia, PA,
Years and 9 Months
worked directly with District Manager, Regional Manager and other Store Managers to produce sales consistency and results
Implemented innovative programs to increase employees loyalty and reduce turn over
Trained, coached and mentored staff to ensure smooth adoption of new programs and implement the proper division of responsibilities
Maintained established merchandising standards, including windows, sales floor and promotional displays
alerted customers about upcoming sales events and promotions
used time efficiently when not serving customers, including folding clothes, cleaning fitting rooms, ordering supplies, emailing reports to corporate and District Manager in a timely manner when due
supervised and directed all merchandise and shipping process
maintain records related to sales
demonstrated use and care of merchandise
priced merchandise, stocked shelves and took inventory of supplies
Identified potential shopped lifters and alerted management
cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
helped customers with questions, problems and complaints in person,via email and via telephone
educate customers about the brand to incite excitement about the company's misson and values
recruiting, Hiring, and Firing 3rd Key Holder
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Strengthened work flow productivity by hiring, managing and developing top talent.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
09/2008 to 06/20113rd Key HolderUps | Independence, MO,
2 years and 10months Work History
Leaned and polished gemstones and finished pieces
repair broken items
explained service offerings, and warranties
credit card sign ups
sketched innovative design to appeal to variety of clients
collected and filed invoices and payment receipts
kept a book of returning clients to reach out for promotions, and reminders for inspections
plan diamond shows
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Maintained and achieved measurable goals to improve sales.
Counted and balanced registers.
Used Point of Sale register system to complete transactions.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Determined complete order accuracy by examining merchandise to verify price and quantity.
09/2006 to 08/2008Assistance ManagerF.Y.E, Your Entertainment | City, STATE,
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Oversaw team development according to industry service standards to further customer loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
12/2004 to 12/2005Delivery DriverC.D Hartinett | City, STATE,
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Answered customer questions regarding shipments.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Notified customers of delays to decrease calls to support.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Processed payments by accepting cash, checks and credit card payments.
Located and selected merchandise to verify against delivery sheet specifications.
Maintained safe driving habits to protect property and general public on roadways.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Retained valid proof of insurance and registration in vehicles.
Loaded products weighing up to 50 pounds onto trailers for delivery.
Education and Training
Expected in 01/2010 to to High School Diploma | Stratford Career Institute, St. Albany, VT, GPA:
Certifications
STORE OF THE MONTH This certificate is awarded to the team at HULEN MALL, Motherhood Maternity Store 0242 Fort Worth, TX for delivering OUTSTANDING RESULTS and EXCEPTIONAL SERVICE IN DECEMBER - 2017
District #77 TOP PLAN PERFORMER 2017 AWARDED TO HULEN MALL +7% IN FEBURARY 28, 2018
District #77 TOP COVERISON GROWTH 2017 AWARDED TO HULEN MALL +20.9% on February 28, 2018
District #77 TOP CUSTOMERVILLE STORE 2017 AWARDED TO HULEN MALL- 135 SURVEYS on February 28, 2018
DISTRICT #77 TOP COMP PERFORMER 2017 AWARDED TO HULEN MALL +10% on February 28, 2018
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