store manager resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Customer-oriented Store Manager offering over 10 + years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Skills
Verbal and Written Communication
Store Merchandising
Customer Service
Cash Management
Team Building and Leadership
Inventory Management
Store Operations Oversight
Staff Supervision
Multitasking and Organization
Pricing Strategies
Store Opening and Closing
Documentation and Reporting
Policies and Procedures
Employee Supervision and Motivation
Operations Oversight
Team Leadership
Customer Service Management
Decision Making
Administrative Management
Staff Scheduling
Supplier Monitoring
Records Organization and Management
Experience
Store Manager, 07/2015 - 04/2023 Bootbarn, Inc. – Tracy, CA,
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Updated and maintained store signage and displays.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Answered product questions with up-to-date knowledge of sales and promotions.
Jewelry Department Manager, 05/2007 - 06/2015 Blitt & Gaines P.C. – Urbandale, IA,
Worked in customer service taking care of customer returns, payments, holds and any other questions they needed
Worked in the cash office processing deposits, balancing registers, processing change orders
Overseeing the jewelry department ran efficiently, processing of damaged jewelry, checking in new products and displaying them for sale, sending jewelry out for resizing or repairs
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