store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Over several years of experience in the building supply industry, i have done every job from data entry, sales, warehouse, AR/AP, and all areas of management. At Kahlers Pecans House we work independently running cash register, gas pumps including system of changing prices, bagging and stocking. At Friendly Express we opened store in January 2021, have gone thru opening store, adding shelves and product to running an 18 hours c-store. Hiring and training employees, scheduling, order receive and merchandise product. Daily paperwork, deposits, invoices, record keeping processes. Weekly product counts, labor reports, lottery counts. Daily bank deposit and reconciliation reports for cash drawers and safe. At Champion i assist the Regional Manager, Equipment Manager and one of the Project Managers in day to day duties including expense reports, orders, inventory program, job tracking and billing, HR paperwork for new employees, scheduling appointments and training.

  • Administrative Support
  • Budgeting
  • Sales and marketing
  • Data Validation
  • AR/AP
  • Insurance eligibility
  • Office administration
  • Product and Service Sales
  • Shipment processing
  • Cost accounting
  • Accounts analysis
  • Policy and procedure adherence
  • Staff Management
  • Shipping and Receiving
  • Scheduling
  • Forklift Operation
  • Safety and compliance
  • Data Analysis
  • Customer service
  • Order management
  • Store Management
  • Hourly shift management
  • Bank deposit procedures
  • Merchandising
  • Customer Relations
  • Opening and closing procedures
  • POS systems
  • Database Management
  • Accurate money handling
Work History
Administrative Assistant, 07/2021 to Current
Johnson Health Tech, , 1071 Pt Peter Rd St.Marys, GA 31558

Created detailed expense reports and requests for capital expenditures.

  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recorded expenses and maintained accounting records.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Aided colleagues, managers and customers through regular communication and assistance.

Entered and maintained departmental records in company database.

Store Manager, 12/2020 to 07/2021
Petco, ,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Completed inventory counts and ordered merchandise.
  • Preserved company cash and investment of surplus funds.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Supported coordination of benefits open enrollment activities and process.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Cashier, 10/2019 to 01/2021
BMC / VNS Corporation, ,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reviewed and resolved differences between accounting information and cash drawer
  • Checked prices for customers and processed items sold by scanning barcodes
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
Manager, Asst. Manager, Sales, Contractor Back-up,, 05/1990 to 05/2019
Company Name, ,

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand

  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Performed yearly reviews assessing each employee's performance and developed improvement plans
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
  • Trained and guided team members to maintain high productivity and performance metrics
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Recorded inventory sales into organization's weekly income report
  • Hired, trained and mentored staff to maximize effectiveness
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Provided management with feedback regarding employee performance and training needs
  • Demonstrated new products, procedures and techniques to employees
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Prepared quotes for new products and services and composed budgets
  • Communicated best practices among on-site and external personnel to align efforts and goals
  • Established and maintained positive work environment to enhance retention and productivity
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Maintained current knowledge of all facets of operations
  • Conducted monthly inventories of raw materials and components on work floor
  • Cross-trained existing employees in order to maximize team performance
  • Trained new employees in specific job requirements
  • Purchased new products and oversaw inventory stocking and availability.
  • Performed monthly reconciliation of open purchasing orders.
  • Compiled product, market and customer data to forecast accurate sales and profit projections.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Reduced staff and eliminated overtime by realigning workload in order to meet budgetary restrictions.
  • Aligned workload and reduced head count without service interruption.
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures.
  • Prepared bills receivable, invoices and bank deposits.
  • Posted customer payments by recording cash, checks and credit card transactions.
  • Updated aging reports based on daily audits.
  • Processed incoming payments in accordance with established financial policies.
  • Reconciled daily AR ledger and verified proper posting.
  • Verified discrepancies and resolved clients' billing issues
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Recruited and screened qualified potential employees.
  • Managed employee exit interviews and paperwork.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
High School Diploma: , Expected in 05/1986 to Camden County High School - St. Marys, GA,

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Resume Overview

School Attended

  • Camden County High School

Job Titles Held:

  • Administrative Assistant
  • Store Manager
  • Cashier
  • Manager, Asst. Manager, Sales, Contractor Back-up,


  • High School Diploma

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