Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Veteran department manager with top-level skills in merchandising and product performance. Likeable personality and customer-focused background coupled with expertise in retail. Ready to tackle new challenges and build success with exciting organization.

Skills
  • Order management
  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Accurate money handling
  • Staff Management
  • POS systems
  • Store displays
  • Bank deposit procedures
  • Personnel development
  • Strategic thinker
  • Merchandising
  • Staff training and development
  • Operations
  • Opening and closing procedures
  • Customer Relations
  • Hourly shift management
  • Training and mentoring
  • Vendor management
  • Customer Response
  • Team Building
Work History
08/2021 to 09/2021 Store Manager Marshall Retail Group | Atlanta, GA,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Completed point of sale opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
06/2018 to 07/2021 Assistant Store Manager Crate And Barrel | Locations: Walnut Creek, CA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
02/2018 to 06/2018 Store Associate Doordash | Abbeville, LA,
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
10/2000 to 10/2017 Retail Department Manager H&M | Charleroi, PA,
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
Expected in 03/2016 GED | Rich Mountain Community College, Mena, AR GPA:

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Resume Overview

School Attended

  • Rich Mountain Community College

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Store Associate
  • Retail Department Manager

Degrees

  • GED

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