Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Additional Information
I left Westgate Resorts because they could not keep me for the morning shift. Therefore I had to resign due to care for my children. If it weren't for that I would still be with them.
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Work History
09/2008 to 12/2016
Store Manager Marshall Retail Group Newark, NJ,

  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 15 sales associates, 3 team leaders and 1 assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Planned budgets and authorized payments and merchandise returns.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Increased sales volume by 5% in less than 1 year.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Managed payroll and scheduling.
  • Managed (KPI) reports.
  • Managed daily sales reports.
  • Weekly inventory management for accuracy 100%
  • Planograms changed weekly to be updated with store walkthrough and store advertisement.
  • Once a week managed truck shipment and put up in 24 hours.
  • Managed commercial side of the business dealt with big businesses.
  • Managed Commercial Program for 3 years as a Commercial Specialists.

2003 to 2008
Department Manager Prada S.P.A. Cabazon, CA,

2002 to 02/2003
Customer Service Representative Select Medical Corporation Sylvania, OH,

12/2016 to 09/2017
Customer Service Specialists Tetra Tech, Inc. Denver, CO,

Work for Central Florida Expressway Authority.

  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Personnel development
  • Customer relations
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Mathematical aptitude
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
Expected in 1997
High School Diploma:
Waltham Hiigh School - XXX Lexington Street, Waltham, Ma 02452
Expected in 1997
High School Diploma:
Massbay Community College - 19 flagg Drive, Framingham, MA 01702

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School Attended

  • Waltham Hiigh School
  • Massbay Community College

Job Titles Held:

  • Store Manager
  • Department Manager
  • Customer Service Representative
  • Customer Service Specialists


  • High School Diploma
  • High School Diploma

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