I left Westgate Resorts because they could not keep me for the morning shift. Therefore I had to resign due to care for my children. If it weren't for that I would still be with them.
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Work History
Store Manager, 09/2008
to 12/2016 Autozone – 841 S Orange Blossom Trail, Apopka,
FL 32835
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 15 sales associates, 3 team leaders and 1 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorized payments and merchandise returns.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Increased sales volume by 5% in less than 1 year.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Managed payroll and scheduling.
Managed (KPI) reports.
Managed daily sales reports.
Weekly inventory management for accuracy 100%
Planograms changed weekly to be updated with store walkthrough and store advertisement.
Once a week managed truck shipment and put up in 24 hours.
Managed commercial side of the business dealt with big businesses.
Managed Commercial Program for 3 years as a Commercial Specialists.
Department Manager, 2003
to 2008 Walmart – 121 Worcester Rd, Natick, MA,
01702
Customer Service Representative, 01/2002
to 03/2003 Lightbridge, Inc. – 235 Wyman St, Waltham MA,
02154
Customer Service Specialists, 12/2016
to 09/2017 Epass – 762 S Goldenrod, Orlando, FL,
32822
Work for Central Florida Expressway Authority.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Mathematical aptitude
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Education
High School Diploma: 1997 Waltham Hiigh School - 617 Lexington Street, Waltham,
Ma 02452
High School Diploma: 1997 Massbay Community College - 19 flagg Drive, Framingham,
MA 01702
