I left Westgate Resorts because they could not keep me for the morning shift. Therefore I had to resign due to care for my children. If it weren't for that I would still be with them.
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Work History
09/2008 to 12/2016
Store ManagerMarshall Retail Group – Newark, NJ,
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 15 sales associates, 3 team leaders and 1 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Planned budgets and authorized payments and merchandise returns.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Increased sales volume by 5% in less than 1 year.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Managed payroll and scheduling.
Managed (KPI) reports.
Managed daily sales reports.
Weekly inventory management for accuracy 100%
Planograms changed weekly to be updated with store walkthrough and store advertisement.
Once a week managed truck shipment and put up in 24 hours.
Managed commercial side of the business dealt with big businesses.
Managed Commercial Program for 3 years as a Commercial Specialists.
2003 to 2008
Department ManagerPrada S.P.A. – Cabazon, CA,
2002 to 02/2003
Customer Service RepresentativeSelect Medical Corporation – Sylvania, OH,
12/2016 to 09/2017
Customer Service SpecialistsTetra Tech, Inc. – Denver, CO,
Work for Central Florida Expressway Authority.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Mathematical aptitude
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Education
Expected in 1997
High School Diploma: Waltham Hiigh School - XXX Lexington Street, Waltham, Ma 02452 GPA:
Expected in 1997
High School Diploma: Massbay Community College - 19 flagg Drive, Framingham, MA 01702 GPA:
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