Reliable retail management professional with 8 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Dedicated and energetic professional able to work well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Hardworking with energetic personality and dynamic skills available to work any shift. I'm able to multi task in a fast paced environment. Friendly and effective when working
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- Enforced adherence to policies, standards and security protocols.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
- Updated store pricing, signage and merchandising based on current promotions.
- Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Completed series of training sessions to advance from Assistant Manager to Store Manager.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
- Addressed customer inquiries and resolved complaints.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Counted cash drawers and made bank deposits.
- Interviewed, hired, supervised and trained 5 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Maintained daily record of all transactions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Placed finished products in completed box in preparation for packing and distribution.
- Followed work orders to correctly assemble building components.
- Operated electrical, hydraulic and air-activated hand tools to of plant production.
- Assembled light and medium-sized parts in factory setting.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned, sanitized and restocked bathrooms every daily to keep facilities fresh.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Collaborated with front desk to respond promptly to all guest requests.
- Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Ordered housekeeping supplies and guest toiletries.
- Interacted pleasantly with clients and patrons when performing daily duties.
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School Attended
- Van High School
Job Titles Held:
- Store Manager
- Line Assembler
- Head Housekeeper
Degrees
- High School Diploma
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