, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. I do the best I can with the crew that I have. Most of the time I end up doing most of the work on special projects to be sure it is done properly.
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Risk management
Team-oriented
Reliable
Accurate cash handling
Retail inventory management
Shift checklists
Employee training
Staff training and development
Performance improvements
Sound judgment
Recruiting and hiring
Supervision and training
Customer retention
Experience
08/2013 to CurrentStore ManagerThe Reformation | Boston, MA,
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Corrected operational discrepancies by developing and executing process improvements.
10/2012 to 03/2021MaintenanceThe Tjx Companies, Inc. | Henrico, VA,
Maintained clear and safe workspace areas to meet OSHA standards.
Gathered and emptied trash cans and disposed of bags.
Sanitized and deep cleaned bathroom floors and surfaces.
Stored, used and disposed of cleaning chemicals and supplies.
Dusted and wiped furniture and fixtures.
Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Reported interior and exterior maintenance needs to managers.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Checked and stocked inventory throughout facility to meet expected demands.
Moved equipment and furniture to thoroughly clean space.
Maintained building interiors with routine deep cleaning of high-traffic areas.
Maintained accountability for building keys, master keys and access cards.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Notified building managers about needed repairs to maintain public safety.
Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
02/2016 to 08/2017Sandwich ArtistRenown Health | Sparks, NV,
Kept customer and food preparation areas clean and well-organized.
Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Organized food preparation stations and regularly replenished supplies.
Stored food properly to prevent spoilage, cross-contamination and illnesses.
Delivered superior customer service focused on quality and meeting customer needs.
Completed opening, closing and shift change tasks by following company guidelines.
Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Verified orders and bagged items for easy transport.
Communicated with customer to provide menu offering details and assist with decision-making.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Restocked kitchen supplies by rotating food according to dates and [Action].
Informed customers of regular deals or monthly specials to upsell orders.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Completed efficient store opening and closing procedures each day.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Assisted customers, answered questions and resolved complaints.
Took orders, prepared foods and processed payments in full-service establishment.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Monitored and counted food stock and supplies to reorder on time.
Quickly prepared accurate orders within expected [Number]-minute timeframe.
Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Education and Training
Expected in 01/1997High School Diploma | Lincoln High School, Shinnston, WV, GPA:
[Student Organization or Club Name] Member VICA; CHAPTER ONE OF FOREIGN LANGUAGES; FBLA;
Additional Information
I am not proficient in MS or other office apps online. However, I am a quick learner. I do know a little about spreadsheets. I also know how to use some other office equipment.
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