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Store Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented Store Manager offering over Two years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Process improvements
  • Store operations oversight
  • Customer service
  • Reliable
  • Retail market knowledge

lls

  • Motivated self-starter
  • Quick learner
  • Dependable and Reliable
  • Computer savvy
  • Can fix almost anything Electronically
  • Responsible
  • Self-efficient
  • Respectable
  • Honest and Trustworthy
  • Excellent to Detail
  • Well Organized
  • Team Worker
  • Communicate professionally and speak well with others
Experience
Store Manager, 08/2018 to Current
The ReformationOwens Cross Roads, AL,
  • Maintained daily record of all transactions.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Provided direction and instruction to associates on variety of tasks, including maintaining store readiness & info on goals, conversion rates and promo pitching.
  • Supported management in exceeding customer service and quality standards.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Contributed to merchandising ideas at team sales meetings.
  • Addressed customer inquiries and resolved complaints.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Conducted "bootcamp" performance reviews to organize training and development for staff.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Associate, 10/2015 to 07/2018
Hot Topic, Inc.North Charleston, SC,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
Sr. Lead Pyxis Pharmacy Tech, 05/2009 to 01/2015
Mcallen Medical CenterCity, STATE,
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including reports to refill medications and make sure each machine was running efficiently.
  • Utilized Pyxis Connect 2000 to compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • IV technician, handled chemo, TPN’s, delivered, dispensed and answer phone calls
  • Properly cleaned and maintained department equipment such as IV hoods
  • Compounded and repacked medications, including topical, liquids, and other sterile products
  • Conducted routine inspections in OmniCell and medications shelves
  • Regularly stocked shelves and Pyxis , rotated and checked for Expirations
  • Pre-packed bulk items including narcotics, liquids, and PO medications and affixed correct labels
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions
  • Reconstituted oral Liquids
  • Prepared medications such as emulsions, liquids, powders, and ointments
  • Hand counted controlled medications and measured the liquids
  • Helped others around me to further process up and help nurses get what they need from the pharmacy
  • Troubleshoot mechanical issues with Pyxis machines, printers and scanners
  • Conducted routine inspections of medication storage locations
  • Regularly stocked shelves, rotated stock, and checked for expired medications
  • Kept the “Max, Minimum and Current” in Pyxis affective to its level and correcting counts as the days go in order to keep accurate dosing for each floors.
  • Replaced keyboards, fuses, screens, cubie’s, switch boards, motherboards, shelf locks, shelf’s, smartcards, retractor bands, and busport’s when pyxis goes down and need to be brought up back fast for a Med station especially for a busy Med Unit.
  • Lowered Phone calls for the pharmacy and Carefusion due to constantly keeping up with Pyxis and its maintenance.
Education and Training
High School Diploma: , Expected in 02/2001
Mercedes High School - Mercedes, TX
GPA:
Associate of Applied Science: Computer Science And Programming, Expected in
South Texas College - Mcallen, TX
GPA:
Pharmacology : Pharmacy (Pre-Pharmacy), Expected in 01/2004
San Antonio Medical & Dental - McAllen, TX,
GPA:
Accomplishments

Was able to lead the team from being the lowest store in conversion rate of 0.7% to 4.9% for a few months.

The team and I, were able to obtain be tied in first place for accessory attachment sold per box through out our entire franchise team.

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Resume Overview

School Attended
  • Mercedes High School
  • South Texas College
  • San Antonio Medical & Dental
Job Titles Held:
  • Store Manager
  • Sales Associate
  • Sr. Lead Pyxis Pharmacy Tech
Degrees
  • High School Diploma
  • Associate of Applied Science
  • Pharmacology