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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Enthusiastic associate with 10+ years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and Company policy. Focused on motivating staff and working with diverse personality types to drive improvements.

Skills
  • Maximizing Profitability
  • Training and Development
  • Product and Service Sales
  • Order management
  • Staff Management
  • Team Building
  • Bank deposit procedures
  • POS systems
  • Vendor management
  • Customer Relations
  • Opening and closing procedures
  • Accurate money handling
  • Systems and software programs
  • Team Leadership
  • Store Management
  • Goals and Performance
  • Type laws and regulatory compliance
  • Sales expertise
  • Hourly shift management
  • Excellent customer service skills
  • Mathematical aptitude
  • Merchandising
  • Store displays
  • Financial operations management
  • Customer-oriented
  • Staff training and development
Work History
Store Manager, 01/2019 to 01/2020
Dollar General – Kemp, TX
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Kept inventories accurate with daily cycle counts and Timeframe audits to identify and resolve variances.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Approved regular payroll submissions for Number employees within Software.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw daily operations of Type start-up, including staffing and training, Type compliance, inventory control and financial functions.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Assistant Store Manager, 02/2018 to 01/2019
Dollars General – Kemp, TX
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted Job title in meeting standards for customer service and quality.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Trained and managed associates in customer service and sales techniques.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Maintained exceptionally clean, customer-friendly and well-run Type department.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Sales Associate, 07/2016 to 02/2018
Dollar General – Kemp, TX
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Server/ Waitresses , 05/2014 to 04/2016
Ochoas Mexican Restaurant – Athens , TX
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
Education
GED: 08/2007
Trinity Valley Community College - Athens, TX
Criminal JusticeTrinity Valley Community College - Athens, TX

2 year academic in studies of criminal justice

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Resume Overview

Companies Worked For:

  • Dollar General
  • Dollars General
  • Ochoas Mexican Restaurant

School Attended

  • Trinity Valley Community College

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Sales Associate
  • Server/ Waitresses

Degrees

  • GED : 08/2007
    Criminal Justice

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