Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Skills
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Experience
06/2021 to Current
Store Manager Tire Kingdom – Greenville, SC,
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Contributed to positive store appearance through regular folding and organizing of racks.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Assisted [Number] customers daily by selecting merchandise, answering questions and quickly resolving concerns.
- Oversaw all store operations while generating $[Amount] in monthly sales.
- Guided and supported [Number] staff members to consistently achieve team and personal goals.
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
- Led team of [Number] sales associates to drive sales and strengthen brand loyalty.
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
- Minimized shrinkage through proactive inventory management and security-driven approaches.
- Increased store sales [Number]% above target each quarter by analyzing daily sales and creating action plans.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
05/2018 to 03/2021
Assistant Manager Mitchells & Butlers – Bartley, NE,
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
- Followed [Job Title] advice to improve leadership and supervisory skills.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Handled all responsibilities effectively upon [Job title]s absence.
- Coached team of [Number] staff members in [Area of expertise] to boost department efficiency.
- Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
04/2004 to 03/2021
Cashier Circle K Stores, Inc. – Minneapolis, MN,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases and supported transactions to streamline sales process.
- Backed up [Type] department by stocking shelves, retrieving products and helping customers.
- Offered every customer immediate and targeted attention to meet needs and promote [Product or Service] offerings.
- Received payments for products and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Processed [Number] transactions per day with exceptional accuracy.
- Increased sales by suggesting specific complementary items to customers.
07/1996 to 12/2018
Cocktail Waitress/Bartender Goldstrike Casino – City, STATE,
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
- Took drink orders from tables and bar area and relayed to bartenders.
- Restocked beer and liquor regularly and after special events.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Received cash and card payments for balances owed.
- Met customer, business operations and server needs with minimal errors or delays.
- Monitored patron alcohol consumption to encourage safety.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Prepared specialty drinks to support servers.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Used POS system to input orders, create checks and issue receipts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
- Poured wine, beer and cocktails for patrons.
- Collected and organized daily till totals and tips.
Education and Training
Expected in 05/1984
High School Diploma:
Kirby High School - Memphis, TN
Kirby High School - Memphis, TN
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School Attended
- Kirby High School
Job Titles Held:
- Store Manager
- Assistant Manager
- Cashier
- Cocktail Waitress/Bartender
Degrees
- High School Diploma
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