Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious and results-oriented General Manager with over 13 years of experience creating strategic alliances with area leaders to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

  • Project Management
  • Marketing Strategy
  • Communications
  • Sales
  • Relationship Building
  • Consumer Engagement
  • Organization & Prioritization
  • Media Relations
  • Negotiation
  • Revenue Generation
  • Microsoft Office Suite
  • Excel, Word, PowerPoint & Outlook
  • Adobe Creative Suite
  • Microsoft Windows
  • MAC & PC Operation
  • Quick Books
  • Adobe, Market, Sales and management
  • Ad, Media Relations, Scheduling
  • Automation, Meetings, Spreadsheets
  • Budgeting, Mentoring, Supervising
  • Budgets, Excel, Supply chain
  • Budget, Microsoft Office Suite, Teamwork
  • Business modeling, Outlook, Web content
  • Oral, PowerPoint, Written
  • Clientele, Microsoft Windows
  • Client, Word
  • Customer service, Negotiation
  • Data analysis, Networking
  • Databases, Personnel
  • Documentation, Processes
  • Financial, Profit
  • Financial management, Project Management
  • Human resources, Quality
  • Leadership, Quantitative analysis
  • MAC, Quick Books
  • Marketing strategies, Rapport
  • Marketing plan, Recruiting
  • Marketing Strategy, Relationship Building
  • Market research, Research
  • Marketing, Sales
  • Project management
  • Staff training and development
Store Manager, 09/2007 to Current
Trane TechnologiesBroken Arrow, OK,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Famous Dave's Of America, Inc.Minneapolis, MN,
  • Technical advisor utilizing financial management tools to enhance efficiency and quality of services provided to business clientele.
  • Facilitated communications between departments to address client needs and resolve consumer inquiries.
  • Collaborated with teams to perform market research and business modeling using software and spreadsheets.
  • Reviewed trends and drafted and submitted financial and written reports addressing problems and achievement gaps and launched action plans to remedy issues.
  • Reviewed and analyzed client operating budgets monthly and annually.
  • Developed strategies to remedy shortfalls and provide competent business advice to internal and external stakeholders.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
Assistant Manager, to
Bob Evans RestaurantCity, STATE,
  • Diligent leader supervising sales and marketing processes, solution creation, team support, operations systems, scheduling, budgeting, planning and human resources activities.
  • Multitasked and strategized with teams to provide actionable, successful plans to complex business issues.
  • Supervised store compliance with company guidelines and standards.
  • Identified and leveraged recruiting tools and resources to hire and retain diverse, competent talent pool and evaluated employee performance.
  • Sought professional development by soliciting feedback and leveraging opportunities to receive training and mentoring from leadership.
Education and Training
MASTER OF BUSINESS: , Expected in 2007
Strayer University - ,
BACHELOR OF SCIENCE: MANAGEMENT, Executive Management, Expected in 2004
University of Tennessee - ,
  • Lead a team in a company wide sales contest (selling prescription Savings Club enrollments) in which we finished with the 2nd highest enrollments in the entire chain.
  • Led the REDI Program for the Memphis Area. The REDI program is a program that trained disabled candidates to coach them to be Walgreens employees.
  • Led the screening for the REDI candidates along with the placement of the candidates in stores around the Memphis area. Hired 3 full time candidates through the REDI program.
  • Developed a new program that improved the efficiency of the Bedside Delivery service and increased the script counts by 20%.
  • Led the team through 3 major reconstruction projects that impacted the entire look, and shop-ability of the store and pharmacy.
  • Pioneered a new management style for the company call Frontier. Traveled to Nashville to receive the initial training
  • Trained all of the other Store Managers, Assistant Store Managers, and Pharmacy Managers how to use the Frontier Management model effectively. Led breakout sessions and facilitated presentations to teach them how to use the different tools.
  • Provided coaching to several different stores to help coach the Store Managers on how to launch in their stores successfully.
  • Acted as a role model to Store Managers that needed help initiating and implementing it into their stores
  • Pioneered the launch of the new position that was created to bring a bigger, better presence in the field of Beauty called the Beauty Consultant.
  • Led a team of other hiring managers to hire the first class of Beauty Consultants for the Memphis Area. Hired 6 in all. All which are still with the company.
  • Facilitated several sessions in the Assistant Store Manager in Training classes where I trained new managers on how to become an Assistant Store Manager.
  • Operated as the lead change agent for the district for the Rite Aid acquisition.
  • Administered the transition interviews for all Rite Aid employees to determine if they would be a fit into Walgreens.
  • Placed the Rite Aid employees into several different stores in the Memphis Area
  • Managed the direct acquisition of business from Rite Aid
Websites, Portfolios, Profiles
  • Your Profile
  • Certified by the Pharmacy Technician Certification Board (PTCB)

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Resume Overview

School Attended

  • Strayer University
  • University of Tennessee

Job Titles Held:

  • Store Manager
  • Assistant Manager



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