Store Manager Resume Example
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STORE MANAGER
Summary
Driven retail store manager with a strong 20+ year history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Gives great attention to growing sales and managing inventory.
Skills
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Experience
Store Manager | 04/2007 to CurrentTrane Technologies Plc - Colorado Springs , CO
- Hired, trained, evaluated performance and enforced disciplinary actions
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Oversaw all store operations while generating $80,000 in monthly sales.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained employees on store security, monetary procedures and customer service expectations.
- Oversaw POS operations and cash management to reduce errors.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Achieved sales quota of $80,000 by incorporating social media and brand marketing.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Manager | 08/2006 to 07/2007Advance Auto Parts - Brunswick , ME
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Supported sales management initiatives to optimize business development.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Delegated daily tasks to team members to optimize team productivity.
Hairstylist | 12/2005 to 04/2006Ratner - Gordonsville , VA
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Pre-booked future appointments to increase repeat business.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services.
- Examined hair texture and condition to determine appropriate treatment.
- Operated cash register and credit card machine to receive customer payments.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
Store Manager | 07/1999 to 12/2005Trane Technologies Plc - Davenport , IA
- Hired, trained, evaluated performance and enforced disciplinary actions for associates.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Oversaw all store operations while generating $30,000 in monthly sales.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained employees on store security, monetary procedures and customer service expectations.
- Oversaw POS operations and cash management to reduce errors.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Interviewed, hired, supervised and trained employees.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Achieved sales quota of $30,000 by incorporating social media and brand marketing.
- Boosted sales by cultivating customer rapport and delivering superior customer service.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Education and Training
PA Academy of Cosmetology - - City,State | | Associate of ArtsCosmetology, 06/1995
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Resume Overview
School Attended
- PA Academy of Cosmetology
Job Titles Held:
- Store Manager
- Assistant Manager
- Hairstylist
Degrees
- PA Academy of Cosmetology - City , State | Associate of Arts
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