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Store Manager Resume Example

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STORE MANAGER
Summary

Driven retail store manager with a strong 20+ year history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Gives great attention to growing sales and managing inventory.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Staff training and development
  • Retail inventory management
  • Customer service
  • Reliable
  • Accurate cash handling
  • Team-oriented
  • Sales professional
  • Outstanding communication skills
Experience
Store Manager | 04/2007 to CurrentCosmoprof Beauty Supply - Johnstown, PA
  • Hired, trained, evaluated performance and enforced disciplinary actions
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw all store operations while generating $80,000 in monthly sales.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Achieved sales quota of $80,000 by incorporating social media and brand marketing.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Manager | 08/2006 to 07/2007Dress Barn - Johnstown, PA
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Supported sales management initiatives to optimize business development.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated daily tasks to team members to optimize team productivity.
Hairstylist | 12/2005 to 04/2006Hair.com - Somerset, PA
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Pre-booked future appointments to increase repeat business.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services.
  • Examined hair texture and condition to determine appropriate treatment.
  • Operated cash register and credit card machine to receive customer payments.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
Store Manager | 07/1999 to 12/2005Cosmoprof Beauty Supply - Johnstown, PA
  • Hired, trained, evaluated performance and enforced disciplinary actions for associates.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw all store operations while generating $30,000 in monthly sales.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Interviewed, hired, supervised and trained employees.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Achieved sales quota of $30,000 by incorporating social media and brand marketing.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
Education and Training
PA Academy of Cosmetology - - Johnstown,PA | | Associate of ArtsCosmetology, 06/1995
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Resume Overview

Companies Worked For:

  • Cosmoprof Beauty Supply
  • Dress Barn
  • Hair.com

School Attended

  • PA Academy of Cosmetology

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Hairstylist

Degrees

  • PA Academy of Cosmetology - Johnstown , PA | Associate of Arts

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