Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish clothing and accessories. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.
Store Manager with 18 years experience in retail customer service, retail management sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
- Personnel development
- Customer relations
- Merchandising
- Bank deposit procedures
- Goal-oriented
- Detail-oriented
- Staff training and development
- Opening and Closing Procedures
- Customer-oriented
- POS systems
- Excellent customer service skills
- Store operations oversight
- Retail inventory management
- Staff development
Fremont, CA, 04/2017 - 07/2021
- Promoted to Peer Mentor in the district
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Increased sales from $1.3 million to $2 million within one year to take the store #1 in volume in the district.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared banking.
- Managed payroll
- Managed inventory tracking and physical inventory counts to minimize loss.
- Provided assistance to stores in the district with inventory.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Fresno, CA, 11/2012 - 04/2017
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss area.
- Conducted store inventories.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Garfield Heights, OH, 10/2003 - 11/2012
- Promoted from Team Leader to Assistant Manager within 3 months.
- Promoted from Assistant Manager to Store Manager in 2009
- Managed staff of 25 sales associates, 3 team leaders and 2 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales.
- Increased profits through effective sales training and troubleshooting profit loss area.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories.
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