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Store Manager Resume Example

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STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Skills
  • Employee supervision and motivation
  • Process improvements
  • Store opening and closing procedures
  • Store operations oversight
  • Reliable
  • Inventory management
  • Staff training and development
  • Customer service
  • Inventory control
  • Team-oriented
  • Employee training
  • Operational budgeting
  • Accurate cash handling
  • Sales professional
  • Retail inventory management
Experience
Store Manager - Steele Creek Marina (Townsville , NC)April 2017 - Current

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of 3 associates, including evaluating performance and enforcing disciplinary actions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Oversaw inventory management to minimize waste.
  • Worked closely with owner to formulate and build store brand and strategy.
  • Interviewed, hired, supervised and trained 3 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Reduced process lags by effectively managing 3 employees for productivity and efficiency improvement.
  • Supervised and trained team of 3 while improving store sales
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Hired and trained 3 employees
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Addressed customer inquiries and resolved complaints.Received packages and deliveries and restocked inventory upon shipment arrival.
  • Oversaw daily cash register operations and cash management
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained daily record of all transactions.
Kentucky Fried Chicken - Buddy L Foods (Henderson, NC)December 2014 - January 2017
  • Handled all delegated tasks, including opening store, preparing food, and running cash register and cleaning store at night
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Store Owner - Rew Medical Wear And Tanning (Henderson, NC)June 2010 - October 2013

Developed team leaders and managers from within to offer employees career development opportunities.

  • Directed and managed employees to consistently meet performance targets.
  • Controlled shrinkage and product loss with effective monitoring and inventory management systems.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Created and implemented successful business plans for store management, expansion and updates.
  • Increased overall team efficiency and productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Met with each associate to establish realistic monthly sales goals.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Managed day-to-day operations, including supervision and assignment delegation for 5 member team.
  • Created schedules for employees to keep every shift well-staffed during holidays and busy periods.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Oversaw personnel recruitment, performance and scheduling.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Education and Training
High School DiplomaJune 1986Vance Senior High School , Henderson, NC
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Resume Overview

Companies Worked For:

  • Steele Creek Marina
  • Buddy L Foods
  • Rew Medical Wear And Tanning

School Attended

  • Vance Senior High School

Job Titles Held:

  • Store Manager
  • Kentucky Fried Chicken
  • Store Owner

Degrees

  • High School Diploma

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