store manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Assisted customers with flooring questions and selections. Maintained store appearance. Input sales data into Quick Books, provided sales reports and calculated quarterly state sales tax.
Skills
Finance and Accounting Oversight
Verbal and Written Communication
Customer Service Management
Administrative Management
Records Organization and Management
Money Handling
Customer Relations
Word Processing
Education
South County Vocational High SchoolSt. Louis, MO, Expected in ā āHigh School Diploma: - GPA:
Completed professional development courses in typing, short hand, bookkeeping, office machines and general office proceedures.
Society For Human Resource Management (SHRM)St. Louis, MO; Tucson, AZ; Dallas, TX, Expected in ā āNo Degree:Human Resources Management - GPA:
Continuing education in Human Resources Certification
Work History
Aaron's, Inc - Store Manager Conroe, TX, 04/2007 - 10/2010
Managed store organization, maintenance and purchasing functions.
Resolved customer service issues promptly.
Kept orderly and accurate accounting records by monitoring sales documentation.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Answered questions about store policies and addressed customer concerns.
Greenstate Credit Union - Member Service Associate Iowa City, IA, 09/2006 - 02/2007
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Recommended specific products and services in alignment with individual needs, requirements and specifications.
Kept administrative records current and accurate to promote efficiency and team effectiveness.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled calls, signed up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Created and maintained detailed database to develop promotional sales.
Investigated and resolved customer inquiries and complaints quickly.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
Recommend successful approaches to Managers to help resolve complaints with salaries and classifications.
Created current job descriptions to underpin consistent, market-based systems.
Gathered information about each position and related occupation with employee interviews, field observations and industry research.
Assisted clients in creating well-defined compensation through competitive analysis of industry compensation plans.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
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