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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Skills
  • Team leadership and coaching
  • Order management
  • Relationship building and management
  • Maximizing Profitability
  • Team Motivation
  • Mathematical aptitude
  • Product and Service Sales
  • Goals and Performance
  • Accurate money handling
  • Team Building
  • Customer-oriented
  • Strategic thinker
  • Merchandising
  • Excellent customer service skills
  • Training and mentoring
Accomplishments

- Fastest Cashier as indicated by count of items scanned per minute.

- "Top Gun" for 4 consecutive quarters. (Highest number of sales, loans, purchased inventory, and revenue generate from pawn loans)

- Winner of $2,500 cash prize in raffle after generating the most sales and layaways at the District level.

- Generated highest sales, layaways, pawns, and buys in both dollar amount and quantity by double the second-ranked employee for 7 consecutive months.

- Beat December 2020 sales goal by $10,000 - nearly 33% greater than budgeted.

Hobbies

I enjoy playing with my dogs, exercising, reading, writing, playing videogames, and dabbling in stocks and the foreign exchange market.

Professional Summary

Distinguished Store Manager dedicated to hiring highly capable sales associates and maintaining efficient, customer-centric store operations. Organized and effective at encouraging staff cooperation and productivity to achieve store goals. Born leader, analytical problem-solver, and passionate motivator with proven ability to innovate, create, and maximize profits.

Work History
August 2020 to Current
Store ManagerFirst Cash, Louisville, KY
  • Created store schedules based on predicted customer levels.
  • Applied sales and loan data to update current/create new store operations to maximize profit.
  • Promoted team collaboration with store goals, individual store projects (such as merchandising one area of the store), and professional attire.
  • Motivated employees to prioritize customer service in order to create repeat customers, attract new customers, and create a positive, professional, value-based culture to set the store and staff apart from competitors.
  • Increased store inventory by 40% in four months by offering superior service and prices to customers.
  • Kept track of inventory for sale and collateral loan inventory with weekly item audits and nightly loan audits.
  • Recruited and interviewed talented and motivated individuals to skilled team of pawnbrokers.
  • Supervised guests at the front counter; writing loans, purchasing items, and assisting team members with their transactions.
  • Trained a team to promote product value to close deals.
  • Trained a team to negotiate with the customer in mind in order to maximize customer satisfaction.
  • Maximized commission earnings for team by explaining commission goals and opportunities and providing constant coaching.
  • Developed item-value knowledge spanning from power tools to lawnmowers to golf clubs, on to firearms, diamond clarity, and gold scrap value.
  • Completed and trained all new employees on opening and closing procedures.
  • Ensured the security of the building prior to staff departure for the night.
  • Monitored inventory and re-merchandised slow moving items to create a consistently rotating inventory.
2019 to 2020
PawnbrokerFirst Cash, Lousville, KY
  • Organized jewelry cases to highlight both low-end and high end pieces.
  • Assisted customers on the sales floor.
  • Negotiated mutually beneficial deals with customers on both incoming and outgoing inventory.
  • Resolved customer conflicts and disputes with professionalism and compassion.
  • Performed store open and close procedures as part of shift responsibilities.
  • Developed a general knowledge of all store products, including guns, jewelry, musical instruments, computers, game systems, and power tools.
  • Made loans on items of value after appraising their resale value both online and in-store.
  • Collecting payments on collateral loans.
  • Retrieving customer items quickly and carefully.
  • Located customer collateral in warehouse carefully to ensure the customer's items would be redeemed in the same condition they were offered.
March 2018 to November 2019
SupervisorKroger, Louisville, KY
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Provided employee incentives to improve speed at the POS.
  • Created break schedules to ensure all employees were given sufficient breaks without compromising Front End efficiency.
  • Ensured the Front End's supplies were stocked and prepared for customer and employee use.
  • Assisted cashiers and lot attendants consistently in order to maintain effective workflow.
2016 to 2017
CashierKroger, Lousville, KY
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers at the service desk with money orders, lottery tickets, and tobacco products.
  • Located items for customers.
  • Adjusted prices for customers in order to meet customer service requirements.
  • Rotated customers through the check out quickly, professionally, and efficiently.
Education
2016High School DiplomaSaint Xavier High School, Louisville, KY
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Resume Overview

Companies Worked For:

  • First Cash
  • Kroger

School Attended

  • Saint Xavier High School

Job Titles Held:

  • Store Manager
  • Pawnbroker
  • Supervisor
  • Cashier

Degrees

  • High School Diploma

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