To effectively use my proven sales and customer service skills in a senior level management position while providing outstanding service to customers and team leadership as well as supporting company sales and revenue goals. Qualifications/Strengths: Excellent organizational and planning skills with creative problem solving experience Ability to develop solid relationships with customers and employees to meet organizational goals. Highly motivated fast learner combined with strong interpersonal and communication skills Experience with diverse cultures
Skills
Store opening and closing procedures
Store operations oversight
Employee supervision and motivation
Employee training
Shift checklists
Team-oriented
Reliable
Operational budgeting
Project management
Staff training and development
Root cause analysis
Sales professional
MS Office proficient
Program implementation
Risk management
Outstanding communication skills
Retail inventory management
Performance improvements
Cost analysis and savings
Purchasing and planning
Employee development
Profit and loss accountability
Recruiting and hiring
Supervision and training
Policy/program development
Schedule management
Experience
10/2018 to Current
Store ManagerT-Roc – Sioux Falls, SD,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Strengthened work flow productivity by hiring, managing, and developing top talent.
Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Trained and mentored associates to teach daily tasks and procedures.
Corrected operational issues with process improvements.
Built customer relationships and provided superior customer service to boost sales.
Developed and enforced operational improvements to reduce total losses.
Coordinated social media and brand marketing to boost store's image and increase sales.
Oversaw inventory management through cycle counts, audits, and shrinkage control.
10/2016 to 10/2018
Assistant Store ManagerDollar Tree – Broken Arrow, OK,
Assisted in continuous development of effective store associates to achieve desired sales and results.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Oversaw aspects of maintenance, inventory and daily activity management.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Handled scheduling for store shifts to achieve adequate staffing.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Reviewed inventory and sales records to prepare reports for management and budget departments.
Answered customer questions and addressed problems and complaints in person and via phone.
Created engaging merchandise presentations to motivate impulse purchases.
10/2014 to 10/2016
Lead Retail ConsultantDollar Tree – Brownwood, TX,
As a customer centric lead Retail Consultant, I oversee daily regional and district store operations that strategically meets sales targets, improves customer retention and loyalty by strengthening business and work relationships. I also;
Directly Supervised 30-40 person sales team on retail floor with detail-oriented and proactive mindset.
Achieved key sales and service targets regularly.
Managed inventory products and provide customer support for store sales team and customers.
Recruited, screened, interviewed and assessed applicant skills levels for effective placement through employee orientation, performance evaluation and disciplinary action
Trained employees across state, regions and district in alignment with company goal, policies and procedures
Proposed, Plan and implement series of promotional and Stayed current on all company offerings.
Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.
Cultivated best practices based on industry experience and current regulatory expectations.
04/2005 to 08/2014
Assistant Store ManagerLifetouch – City, STATE,
Assist in studio operations, end of day cash reconciliation
Review of daily sales report
Motivate and coach
team to produce desired high performance results and provide solutions to build locations returning clientele
Creating an outstanding customer experience for our clients
Up selling and driving results
Maintain a daily shot quota for each photographer keeping in mind cost per shot
Training associates
Reporting results to upper management
Customer retention & employee relations
Worked daily with District manager to ensure studio were executing towards district targets
Education and Training
Expected in 01/2006 to to
Diploma: Medical Assistant
Olympia College - Skokie, IL GPA:
Expected in 01/1998 to to
: Bogan Computer Tech High School - Chicago, IL GPA:
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