Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Accurate cash handling
  • Reliable
  • Sales professional
  • Team-oriented
  • Project management
  • Retail inventory management
  • Employee training
  • Risk management
  • Employee development
  • Schedule management
  • Supervision and training
Experience
01/2020 to 02/2021 Store Manager Buffalo Wild Wings | Downey, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
04/2018 to 01/2020 Senior Customer Service Supervisor Buffalo Wild Wings | Duluth, MN,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Generated reports on KPIs to track and improve key metrics.
05/2009 to 01/2018 Store Manager Sally Beauty | City, STATE,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
06/1998 to 04/2009 Detention Officer/911 Emergency Dispatcher Oklahoma County Sheriffs Office | City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Handling incoming alarm calls and verified passcodes to determine true emergencies from user errors.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Monitored switchboard and dispatched emergency services.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
  • Inspected locks, window bars, doors and security systems to support escape prevention.
  • Conducted scheduled headcounts to verify presence of prisoners.
Education and Training
Expected in 05/1983 High School Diploma | Tupelo High School, Tupelo, OK GPA:

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Resume Overview

School Attended

  • Tupelo High School

Job Titles Held:

  • Store Manager
  • Senior Customer Service Supervisor
  • Store Manager
  • Detention Officer/911 Emergency Dispatcher

Degrees

  • High School Diploma

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