Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proficient Retail Store Operations Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Relationship building and management
  • Team leadership and coaching
  • Maximizing Profitability
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Excellent customer service skills
  • Strategic thinker
  • Vendor management
  • Operations
  • Personnel development
  • Staff training and development
  • Team Building
  • Customer Relations
  • Training and mentoring
Work History
Store Manager, 11/2018 to Current
CalivaCulver City, CA,
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Customer Relationship Manager, 04/2016 to 11/2018
Rent-A-Center Inc.Bronx, NY,
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Regional Area Manager, 07/2013 to 03/2016
Vail ResortsCorte Madera, CA,
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Retail Store Manager, 04/2009 to 06/2013
Key-Comm InternationalLeague City, TX,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Associate of Arts: Business Administration, Expected in 05/1998
Knoxville College - Knoxville, TN,
GPA:

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Resume Overview

School Attended

  • Knoxville College

Job Titles Held:

  • Store Manager
  • Customer Relationship Manager
  • Regional Area Manager
  • Retail Store Manager

Degrees

  • Associate of Arts

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