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Store Manager Resume Example

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STORE MANAGER
Summary

Customer-oriented Store Manager offering over 15 years of experience in customer service and 12 years of retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Outstanding communication skills
  • MS Office proficient
  • Sales professional
  • Staff training and development
  • Administrative support
  • Employee training
  • Operational budgeting
  • Accurate cash handling
  • Inventory management
  • Customer service
  • Team-oriented
Experience
Store Manager
Virginia Beach, VAMichael's Arts and Crafs/Nov 2018 to Current
  • Hired, trained, evaluated performance and enforced disciplinary actions for over 25 associates.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Built loyal customer base by delivering excellent service and stocking in-demand products through replenishment programs.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Corrected operational discrepancies by executing process improvements.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Assistant Store Manager
Norfolk, VALowe's Home Improvement/Aug 2008 to Nov 2018
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Coached and developed store associates through formal and informal interactions.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Salesman
Virginia Beach, VARK Buick/Subaru/Sep 2005 to Aug 2008
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Educated customers on product features and technical details to highlight benefits.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
Assistant Bar Manager
Virginia Beach, VAAnchor Inn Restaurant/Sep 2002 to Sep 2005
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
  • Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
  • Executed cash transactions quickly and accurately.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Greeted guests with friendliness and professionalism.
  • Backed up cashier staff to process customer orders and payments.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Education and Training
Some College (No Degree): Computer ScienceTidewater Community CollegeNorfolk, VA
High School DiplomaNorview High SchoolJun 1997Norfolk, VA
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Resume Overview

Companies Worked For:

  • Michael's Arts and Crafs
  • Lowe's Home Improvement
  • RK Buick/Subaru
  • Anchor Inn Restaurant

School Attended

  • Tidewater Community College
  • Norview High School

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Salesman
  • Assistant Bar Manager

Degrees

  • Some College (No Degree) : Computer Science
    High School Diploma

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