LiveCareer-Resume

store manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Skills
  • Recruitment and Hiring
  • Employee Motivation
  • Customer Service Management
  • Budget Control
  • Team Leadership
  • Mathematical Calculation and Reasoning
  • Decision Making
  • Quality Assurance
  • Goal Setting
  • Policy Development and Enforcement
  • Training Management
  • Verbal and Written Communication
  • Focus and Follow-Through
  • Customer Relations
Education
Daytona State College Daytona Beach, FL Expected in No Degree : Music Education - GPA :
  • Music program Scholarship Recipient
  • Extracurricular Activities: Theater, Choir, Show Choir.
Flagler Palm Coast High School Palm Coast, Expected in 05/2009 High School Diploma : - GPA :
  • Extracurricular Activities: Choir, Thespians, Student Government, Year book club
Work History
Torrid - Store Manager
Ft. Lauderdale (Fort Lauderdale), FL, 10/2017 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Town And Country Markets - Grocery Clerk
Bellevue, WA, 08/2016 - 10/2017
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept and mopped floors for professional appearance.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Recommended products to customers to drive sales.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Completed regular cycle counts and inventory audits.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
  • Supported promotional plans by updating signage with price changes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
Pitney Bowes - Shift Lead Manager
North Las Vegas, NV, 01/2013 - 08/2016
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Set overall vision and provided team leadership.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Completed after shift review reports to remind supervisors of completed work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Measured team performance and reported metrics to leadership team members.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Maintained bakery inventory by baking various items throughout the day.
Industrial Finishes - Delivery Driver
Medford, OR, 05/2010 - 01/2013
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Answered phones providing assistance to front of house.
  • Watched ovens when needed to provide support to chefs and pizza makers.
  • Handled food preparations for various dishes.

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Resume Overview

School Attended

  • Daytona State College
  • Flagler Palm Coast High School

Job Titles Held:

  • Store Manager
  • Grocery Clerk
  • Shift Lead Manager
  • Delivery Driver

Degrees

  • No Degree
  • High School Diploma

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