Store Manager Resume Example Papa Murphy's Take 'N' Bake Pizza

STORE MANAGER

Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Skillfully control shrinkage, oversee inventory and lead financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Experienced [Type] professional knowledgeable about [Type] operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities in [Area of expertise] and [Area of expertise]. Offering [Number] years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment at [Company]. Punctual [Job Title] with over [Number] years of experience in managing team of [Number] employees in [Type] industry. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills. Seasoned [Job Title] specializing in management of [Type] locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Enthusiastic [Job Title] with [Number] years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and [Action]. Focused on motivating staff and working with diverse personality types to drive improvements. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading [Type] employees to complete [Type] tasks. Dedicated to efficient conflict resolution and excellent [Type] services.

Skills

Order management
Team leadership and coaching
Relationship building and management
Maximizing Profitability
Product and Service Sales
Accurate money handling
Store displays

Opening and closing procedures
Bank deposit procedures
Strategic thinker
Excellent customer service skills
[Type] laws and regulatory compliance
POS systems
Customer Relations

Work History

Store Manager, 03/2017 to 09/2020
Papa Murphy's Take 'N' Bake Pizza – Indianola , Iowa

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Analyzed and interpreted store trends with [Software] to facilitate planning.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw, trained and encouraged [Number][Job title]s, promoting culture of efficiency and performance.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Created work schedules according to sales volume and number of employees.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
Protected store from loss or theft by setting and enforcing clear security policies.
Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Managed inventory control, cash control and store opening and closing procedures.
Increased profits through effective [Type] training and troubleshooting profit loss areas.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Approved regular payroll submissions for [Number] employees within [Software].
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Supervised guests at front counter, answering questions regarding products.
Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
Oversaw daily operations of [Type] start-up, including staffing and training, [Type] compliance, inventory control and financial functions.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed and monitored scheduling, purchases and other expenses to maintain $[Amount] quarterly budget.
Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing [Type] training and encouraging use of [Type] and [Type] skills.
Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
Planned budgets and authorized payments and merchandise returns.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Generated repeat business by delivering exceptional customer service and positive engagement.

Crew Member, 09/2016 to 12/2016
Loves Truck Stop – Jacksonville , FL

Adhered to company safety standards, including [Type] and [Type] procedures.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Collaborated with team members to complete orders.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Maintained clean, sanitized and well-organized food preparation zones.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Checked completed orders for accuracy and bagged meals for easy carrying.
Cooked batches of food according to standard recipes.
Prepared and expedited food orders to support waitstaff and other team members.
Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
Observed customer purchases in line and differentiated between standard portions.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Performed shift change tasks each day to keep store efficient and neat.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Maintained excellent attendance record, consistently arriving to work on time.
Worked with [Type] customers to understand needs and provide [Type] service.
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
Resolved [Type] problems, improved operations and provided exceptional client support.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving [Product or Service] issues.

Shift Lead Manager, 01/2014 to 06/2015
Arby's – Jacksonville , FL

Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Trained back-up associates and led crew members in managing operations of storefront.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Measured team performance and reported metrics to leadership team members.
Completed after shift review reports to remind supervisors of completed work.
Cooperated with coworkers to improve customer experience and manage storefront.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Provided supportive link between external customers and internal operations.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Supervised employees and oversaw quality compliance with company standards for food and services.
Positioned as primary liaison to streamline operations of multiple lines of business within organization.

Formulator, 03/2010 to 10/2010
Helina – Pleasantville, IA

Compared [Type] products against design and production specifications through quality and integrity checks.
Developed experimental formulae on behalf of [Job title]s to support [Type] operations.
Analyzed [Type] materials to evaluate nature, reactivity and other factors affecting use in [Type] applications.
Applied chemistry knowledge and [Technique] expertise to enhance [Industry] applications.
Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
Efficiently organized and maintained equipment to keep laboratory productive and safe.
Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid through [Action] and [Action].
Operated industrial mixers to compound and blend chemicals.
Designed and implemented [Number] gallon reactor to run solvent and water-based adhesives.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Drove operational improvements which resulted in savings and improved profit margins.
Increased customer satisfaction by resolving [Product or Service] issues.
Transported [Product or Service] to customer locations [Timeframe].
Maintained excellent attendance record, consistently arriving to work on time.

Education

GED: 06/2005
First Coast High School - Jacksonville, FL

Resume Overview

Companies Worked For:

Papa Murphy's Take 'N' Bake Pizza
Loves Truck Stop
Arby's
Helina

School Attended

First Coast High School

Job Titles Held:

Store Manager
Crew Member
Shift Lead Manager
Formulator

Degrees

GED : 06/2005

Store Manager Resume Example

Resume Score: 80%

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