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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Skillfully control shrinkage, oversee inventory and lead financial operations for [Type] companies. Skilled [Job Title] bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets. Experienced [Type] professional knowledgeable about [Type] operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities in [Area of expertise] and [Area of expertise]. Offering [Number] years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment at [Company]. Punctual [Job Title] with over [Number] years of experience in managing team of [Number] employees in [Type] industry. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills. Seasoned [Job Title] specializing in management of [Type] locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Customer-oriented General Manager with [Number] years of experience focused on increasing [Area of expertise] and [Area of expertise]. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering [Skill] and [Area of expertise]. Enthusiastic [Job Title] with [Number] years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and [Action]. Focused on motivating staff and working with diverse personality types to drive improvements. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading [Type] employees to complete [Type] tasks. Dedicated to efficient conflict resolution and excellent [Type] services.

Skills
  • Order management
  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Product and Service Sales
  • Accurate money handling
  • Store displays
  • Opening and closing procedures
  • Bank deposit procedures
  • Strategic thinker
  • Excellent customer service skills
  • [Type] laws and regulatory compliance
  • POS systems
  • Customer Relations
Work History
Store Manager, 03/2017 to 09/2020
Papa Murphy's Take 'N' Bake Pizza – Indianola , Iowa
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Oversaw, trained and encouraged [Number][Job title]s, promoting culture of efficiency and performance.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Created work schedules according to sales volume and number of employees.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Oversaw and improved [Product or Service] deliveries worth over $[Amount] per year through efficient coordination of daily operations.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Increased profits through effective [Type] training and troubleshooting profit loss areas.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Approved regular payroll submissions for [Number] employees within [Software].
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of [Job Title]s.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Supervised guests at front counter, answering questions regarding products.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Oversaw daily operations of [Type] start-up, including staffing and training, [Type] compliance, inventory control and financial functions.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain $[Amount] quarterly budget.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing [Type] training and encouraging use of [Type] and [Type] skills.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Planned budgets and authorized payments and merchandise returns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
Crew Member, 09/2016 to 12/2016
Loves Truck Stop – Jacksonville , FL
  • Adhered to company safety standards, including [Type] and [Type] procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Cooked batches of food according to standard recipes.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving [Product or Service] issues.
Shift Lead Manager, 01/2014 to 06/2015
Arby's – Jacksonville , FL
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Measured team performance and reported metrics to leadership team members.
  • Completed after shift review reports to remind supervisors of completed work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Provided supportive link between external customers and internal operations.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
Formulator, 03/2010 to 10/2010
Helina – Pleasantville, IA
  • Compared [Type] products against design and production specifications through quality and integrity checks.
  • Developed experimental formulae on behalf of [Job title]s to support [Type] operations.
  • Analyzed [Type] materials to evaluate nature, reactivity and other factors affecting use in [Type] applications.
  • Applied chemistry knowledge and [Technique] expertise to enhance [Industry] applications.
  • Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
  • Efficiently organized and maintained equipment to keep laboratory productive and safe.
  • Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid through [Action] and [Action].
  • Operated industrial mixers to compound and blend chemicals.
  • Designed and implemented [Number] gallon reactor to run solvent and water-based adhesives.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Maintained excellent attendance record, consistently arriving to work on time.
Education
GED: 06/2005
First Coast High School - Jacksonville, FL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Papa Murphy's Take 'N' Bake Pizza
  • Loves Truck Stop
  • Arby's
  • Helina

School Attended

  • First Coast High School

Job Titles Held:

  • Store Manager
  • Crew Member
  • Shift Lead Manager
  • Formulator

Degrees

  • GED : 06/2005

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