Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Skills
Maximizing Profitability
Team Leadership
Goals and Performance
Order management
Relationship building and management
Customer Response
Staff Management
Strategic thinker
Operations
Vendor management
Customer Relations
Team leadership and coaching
Work History
Store Manageer, 01/2008 to Current Aecom Technology Corporation – San Francisco, CA,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Approved regular payroll submissions for employees.
Devised processes to boost long-term business success and increase profit levels.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed inventory control, cash control and store opening and closing procedures.
Analyzed and interpreted store trends to facilitate planning.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Real Estate Appraiser, 09/2006 to 07/2007 Lineage Logistics – Denver, CO,
Stayed updated on market trends for local area and similar property types.
Gathered information on nearby properties to compare and help make value determinations on properties.
Inspected new and existing properties and noted distinctive characteristics.
Remained current on local areas through actively researching and garnering understanding of community values.
Took photographs of interior and exterior of buildings to properly document features and conditions.
Completed appraisals on pre-set number of properties to meet weekly production goals.
Performed appraisals in line with federal requirements and USPAP guidelines.
Researched land, property and market values to complete estimations.
Weighed important factors to accurately value properties, including property location, sales trends and estimated replacement costs.
Owner/Operator, 03/2003 to 01/2007 State Of Montana – A And B Trailer Court Number Two, MT,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Maintained up-to-date administrative records to monitor operational conditions.
Generated revenues yearly and effectively capitalized on industry growth.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Devised processes to boost long-term business success and increase profit levels.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Aligned branding initiatives and sales strategies with client goals.
Probation & Parole Officer, 08/2000 to 05/2003 State Of Delaware – City, STATE,
Built relationships with defendants and offenders, assessing living conditions and case background information.
Transported and monitored offenders on probation and parole for compliance with court protocols.
Referred felony and misdemeanor offenders to necessary community resources.
Supervised offenders to reduce risk to community.
Wrote progress reports and testified under oath at court hearings.
Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
Maintained compliance with all legal statutes, policies, and procedures.
Maintained organized offender records and documentation in compliance with department and legal standards.
Adhered to legal requirements by performing office, home and employment visits.
Education
Bachelor Of Administrative Studies: Hospitality, Expected in 05/1995 University of Kentucky - Lexington, KY GPA:
Associate Of Applied Business: Hospitality, Expected in 05/1993 Essex Community College Baltimore, MD - Baltimore, MD, GPA:
High School Diploma: General Studies, Expected in 05/1990 Perry Hall High School - Baltimore, MD GPA:
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