Store Leader Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Skilled individual talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. As a current Store Leader with Trane/Ingersoll Rand, my duties include daily cycle counting and annual inventory of over 1000 SKU's, overseeing warehousing operation as well as Customer Sales Associates duties. Daily I am responsible for running sales reports into Excel then creating action plans to increase productivity and sales. Currently I have 5 direct reports and I have what it takes to get the most out of every employee while creating a low stress-high morale environment.

  • Strategic planning
  • Process improvement strategies
  • Procedure development
  • Inventory control
  • Troubleshooting and problem solving
  • Cost reduction and containment
  • Dedicated Client relationships
  • Collaborative
  • Conflict resolution
  • Adaptable Natural leader
  • Brand recognition optimization
  • New customer acquisition
  • Knowledge of market trends
  • Brand development
  • Special events planning
  • Account management
  • Product management
  • Employee engagement
  • MS Office
2015 to Current
Store Leader Getgo Latrobe, PA,

Recruited, hired and trained 5 new employees for Customer Sales and Warranty Administrator departments. Identified inefficiencies and made recommendations for process improvements. Managed team of 5 professionals. Directed strategic initiatives to achieve an increase in Motor sales YOY. Executed integrated advertising campaign across multiple media channels. Led sales calls with team members to establish sales and customer retention goals. Resolved an average of 30 customer complaints per month regarding sales and service. Created and directed sales team training and development programs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Oversaw warehousing and storage practices and housekeeping.

04/2012 to 11/2015
Inside Sales Representative Workday, Inc. Home Office, MI,

Optimized the overall customer experience through efficient and accurate order placement. Mentored, coached and trained new team members. Identified inefficiencies and made recommendations for process improvements.Monitored customer preferences to determine focus of sales efforts. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management. Fielded an average of 40 customer service calls per day. Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 50 customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

05/2009 to 03/2012
HVAC Technician Amita Health Ellicott City, MD,

Troubleshot and repaired HVAC and refrigeration equipment.Disassembled units, repaired broken components and restored them to operating condition.Serviced electrical, pneumatic, mechanical and microprocessor controls.Maintained and serviced HVAC systems and refrigeration equipment.Assessed the accuracy of HVAC and refrigeration PM procedures and gave feedback to management.Retained careful and thorough maintenance and repair records.Examined heating and refrigeration systems, air-conditioning and air compressors for signs of defects or malfunction.Recycled and charged refrigerants.Responded to complaints about temperature problems in a timely manner.Installed air conditioning and refrigeration equipment and tested them for proper operation.Repaired and replaced condensers, compressors, pumps and valves.

07/2008 to 02/2009
Private First Class (PFC) Enerpac Tool Group Corp. Antigo, WI,

Enlisted upon graduation of high school. Performed admirably at my Duty Station in Perrine, FL.

03/2008 to 05/2009
Maintenance Technician Regional Medical Center Anniston, AL,

Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Accurately read blueprints and repair manuals to identify mechanical problems and fix them. Assisted in implementation of operations, maintenance and capital programs. Completed all repairs and maintenance work to company standards.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs. Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance. Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional. Responsible for promoting safe and clean working environment. Reviewed work orders and communicated with prior shift to assess work needs for the day. Took care of facility equipment, grounds, roads and fences. Utilized facility tracking system to keep accurate records of completed repairs. Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions. Reviewed project drawings to perform installation activities according to specifications. Achieved revenue objective by implementing cost-cutting measures. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Kept supervisor informed of job progress and material requirementsMaintained inventory for central warehouse of tools and supplies. Managed work with little supervision. Maintained record accuracy by using work order reporting system.

02/2006 to 03/2008
Stock Clerk Publix Super Markets, Inc City, STATE,

Oversaw overnight store operations, including staff assignments and production lists. Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment

in accordance with safety and sanitation guidelines. Handled resets according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customers. Built attractive

holiday and seasonal displays for merchandising program.Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Organized and positioned product cases in produce warehouse and walk-in cooler. Evaluated department conditions and operations to determine strengths and areas for improvement. Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays. Provided performance feedback and coached employees with setting quarterly goals.

Expected in June 2007
High School Diploma: Marketing
Saint Lucie West Centennial High School - Port Saint Lucie, FL
Marketing GPA: 8 Member of DECA Club. Coursework in Business and Management. Social Media and Communications coursework. Throughout all four years, I was registered in Advanced Placement (AP) courses that were offered at the school and were of University standards. Majored in Marketing where I learned to construct and execute profitable business plans.
  • During my first 2 years with Trane as a Customer Sales Associate I was responsible for billing over One Million dollars in revenue while processing over 10,000 orders. During this time I was also responsible for inventory accuracy, cycle counting, and strategic warehousing of inventory.
  • Over this last year I have been the Store Leader with 5 direct reports, while keeping all engaged on the SBU directives, I have been implementing action plans to keep pace with sales objectives and customer retention.
Account management, administrative, AP, read blueprints, Brand development, business operations, business plans, Conflict resolution, Cost reduction, Client, customer service, Special events, fast, focus, functional, hand trucks, HVAC, inventory, Inventory control, Team building, market trends, Marketing, mechanical, merchandising, microprocessor, money, MS Office, Natural, negotiations, optimization, pallet jack, Persuasive, problem solving, Procedure development, Process improvement, Product management, progress, Relationship building, repairs, reporting, safety, sales, Strategic planning, supervisor, supervision, time management, Trade shows, Troubleshooting

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Resume Strength

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Resume Overview

School Attended
  • Saint Lucie West Centennial High School
Job Titles Held:
  • Store Leader
  • Inside Sales Representative
  • HVAC Technician
  • Private First Class (PFC)
  • Maintenance Technician
  • Stock Clerk
  • High School Diploma

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