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store leader resume example with 15 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Versatile, holistic leader with more than 15 years of comprehensive experience directing marketing departments through strategic planning, effective management of staff and budgets. Strong and decisive leadership competencies, yet flexible in responding to constantly changing organizational demands as exhibited by career progression. Team builder, capable of implementing best practices and motivating staff to peak performance. Solid business leadership skills and abilities which are well suited to a variety of industries.

Skills
  • Strategic planning and execution expertise
  • Strong customer service and relationship management skills
  • Business development acumen and experience with product launches
  • Market research and analysis proficiency
  • Sales and marketing expertise, including promotions and campaigns
  • Knowledge of international standards and best practices in brand and retail management.
Experience
03/2022 to Current Store Leader 7-Eleven, Inc. | Hull, MA,
  • Achieved zero stock outs through precise stock verification and sales forecast-based MRP usage.
  • Implemented effective SOP controls to analyze consumption variances and improve cost management.
  • Strengthened customer relationships and resolved escalations with ownership and recommendations.
  • Improved service levels through continuous improvement measures and client satisfaction monitoring.
  • Enhanced profit margins via purchasing program development and improvement.
  • Efficiently managed sales and inventory while achieving set objectives with exceptional managerial skills.
08/2021 to 03/2022 Boss Brand Specialist Dsg | Louisville, KY,
  • Achieved/exceeded monthly sales goals
  • Assisted customers and stocked shelves on sales floor
  • Collaborated with sales associates and managers to maintain sales floor
  • Trained and motivated employees on company policies/procedures
  • Maintained positive relationships with buyers for appropriate inventory levels
  • Provided weekly reports to team/management for communication.
05/2018 to 06/2021 Sales Manager Hand & Stone | Commack, NY,
  • Managed a sales team of 10 associates.
  • Developed and implemented sales strategies to exceed targets and engage customers.
  • Trained and coached associates on product knowledge, sales techniques, and service.
  • Collaborated with marketing and merchandising teams on events and promotions.
  • Analyzed sales data to identify trends and opportunities for improvement.
  • Built and maintained strong client relationships to drive repeat business and referrals.
03/2016 to 07/2017 General Manager Be The Match | New Brighton, MN,
  • Innovatively supported clients in meeting changing needs to improve customer experience
  • Led and trained store team to achieve high performance levels
  • Recruited top-tier staff to meet store objectives
  • Fostered strong relationships with suppliers and back office departments
  • Delegated responsibilities to assistant managers for optimal inventory control and customer service
  • Ensured proper store operations, pricing, and display for maximum sales.
12/2014 to 01/2016 Brand Manager Pal Zileri, ALL MIDDLE EAST GROUP UAE | City, STATE,
  • Developed and executed brand marketing plans
  • Collaborated with brand principals to set market objectives
  • Monitored sales performance and adjusted buying plans accordingly
  • Managed inventory levels and identified new market opportunities
  • Oversee business development and maintained positive public relations.
02/2007 to 10/2014 Retail Shop Manager Massimo Dutti, AZADEA GROUP UAE | City, STATE,
  • Verified physical stock in stores and set MRP as per sales forecast
  • Analyzed over/under consumption and variances
  • Implemented controls for improved purchase activities
  • Ensured no stock outs at stores
  • Handled client escalations and attend to their needs
  • Resolved queries and complaints within guidelines
  • Expanded current business by understanding changing client needs
  • Monitored and enhanced client satisfaction
  • Achieved significant cost reductions, sales improvement, and meet corporate objectives.
Education
Expected in to to Bachelor of Science | Business Lebanese American University , Beirut, Lebanon, GPA:
Expected in to to The Executive Retail Management Program | Azadea Group Lebanon , Lebanon, GPA:
Languages
English:
Full Professional
Negotiated:
French:
Professional
Negotiated:
Arabic:
Professional
Negotiated:
Accomplishments
  • Best Shop Manager award at Azadea
  • Best Shop award at Massimo Dutti
  • Opened two successful Massimo Dutti branches in Dubai
  • Emotional Intelligence Certification (ERMP)
  • Interviewing Skills Certification (ERMP)
  • Finance Certification (ERMP)
  • Presentation Skills Certification (ERMP)
  • Retail Operations Certification (ERMP)

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Resume Overview

School Attended

  • Lebanese American University
  • Azadea Group Lebanon

Job Titles Held:

  • Store Leader
  • Boss Brand Specialist
  • Sales Manager
  • General Manager
  • Brand Manager
  • Retail Shop Manager

Degrees

  • Bachelor of Science
  • The Executive Retail Management Program

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