Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Reliable leadership skilled in processing POS system transactions and providing superior customer service. Ready to fulfill opportunity within companies team by leveraging operations and equipment knowledge.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in a fast paced, customer oriented, team environment. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Employee management
  • Merchandising
  • Cash register operation
  • Organization
  • Microsoft applications proficiency
  • Collaboration
  • Maintenance & Repair
  • Planning and Coordination
  • Computer proficiency
  • Training & Development
  • Adaptability
  • Compassion
  • Responsible
  • Analytical skills
  • Supervision
  • Leadership
  • Customer Service
  • Good telephone etiquette
  • Teamwork
Work History
01/2021 to Current
Store Leader Tesla Hamburg, NY,
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Merchandised products beautifully with attractive displays to quickly move stock.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Conducted inventory analysis to determine optimal stock levels.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Answered product questions and assisted customers in selection and checkout.
02/2020 to 02/2021
Overnight Clerk 7-eleven City, STATE,
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Completed regular cycle counts and inventory audits.
  • Checked aisles for spills to complete quick clean-up.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Supported promotional plans by updating signage with price changes.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Discussed products and promotional items with customers, outlined restrictions and educated on policies.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in multiple products in stock.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased business sales utilizing product and promotional knowledge.
  • Processed accurate credit, debit, check and cash sales transactions for multiple customer orders per day.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Prioritized helping customers over completing other routine tasks in store.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
06/2018 to 10/2019
Drink Maker Sonic City, STATE,
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Operated efficiently in high-volume setting to prepare and serve multiple drinks per hour.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Expected in 05/2019
GED : Standard Knowledge
Southmoore High School - Moore, OK

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