Store Leader resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced retail environments. Focused on continuous associate and business improvements.
Skills
Innovation and creativity
Team leadership
Employee coaching
Customer relations and service
Event planning and execution
Loss prevention knowledge
Visual merchandising
Payroll
Agile and self efficient
Adaptive team player
Experience
Store Leader, 09/2012 to Current Tesla – Costa Mesa, CA,
Built customer loyalty and drove traffic through exceeding store credit card sign-up goals, increasing customer text program usage, and customer awareness of rebate redemption.
Planned, led, and executed store visual merchandising and standards. Use creativity and strategic thinking to overcome obstacles with inventory flexing, and architectural challenges. Often called on as a district support in visual merchandising. Produced district videos on mannequin outfitting and standards.
Led Community Outreach Events to increase community exposure, and drive additional sales. Specific off site "pop-up boutiques" events involved self led communication with vendor site, planning of product assortment, and fixture usage. Most successful event drove additional $1,300 in sales. Other events or partnerships included in store parties, private shopping events, vendor partnerships, clothing donations that benefited local women's shelter, and "Operation Brady", which supported UVA's children toy store.
Served as market & area Safety Representative. This involved leading conference calls, and ensuring all stores conducted monthly safety meetings and safety inspections.
Utilized omni channel sales experience to drive additional sales,and help facilitate larger inventory access. Store is currently top 3 in the district, and maintaining company goal of 4-6% of sales.
Used social media to connect with customers, and drive store traffic. Promoted brand, featured new arrivals, and promotions through weekly social media posts. Grew followers to almost 1400, and still growing!
Maintained monthly payroll budget while scheduling effectively to maximize business, and create more facetime with customers.
Trained team in effective loss prevention techniques to protect company assets.
Increased store sales volume from 2012-2016 from $478,800 to $690,900. Successfully drove store sales results through a team focus on customer service experience, and accountability.
Received district "Team of the Year" award in 2015. Ranked #6 in the company.
Received Winspire award in 2015, and 2016. Award is reserved for top 80 in the company.
Area Sales Leader, 10/2016 to 06/2017 Ingersoll Rand – Mount Prospect, IL,
Led area sales team, consisting of 5 stores to positively contribute to area sales growth, as well as still maintaining my home store as a Store Leader.
Tracked weekly Key Performance Indicators and area sales figures. Used this information to support store teams in developing plans to drive business, and contributing to market sales growth during weekly touch bases.
Traveled weekly to help support store teams in person as well as conduct audits, and ensure stores were up to date in all standard operating procedures
Responsible for hiring, training, and store leader accountability for store leaders in my area.
Store Manager , 07/2007 to 09/2012 Starbucks – Columbia, MO,
Finished fiscal 2010 with store ranked sixtieth in Fashion Bug brand.
Ranked eighth in Fashion Bug brand in 2010 in Intimate Apparel department. Served as district captain, and led weekly updates to district pertaining to Intimate Apparel department.
2011 increased Average Dollar Sale by 16.4% by maintaining an ongoing awareness on customer engagement by revisiting customer service tools, and conducting daily pep talks that focused on weekly business strategy expectations.
Increased credit by 1.3% by holding team accountable to meet store and individual tools. Accountability was established by reviewing company credit tools, articulating clear expectations, and follow-up through daily credit observations.
Improved store shrink results from .82 in 2009, to .73 in 2010, and finally to .41 in 2011.
Led district conference calls for district leader when needed in 2012.
Ranked number one in the region in Average Dollar Sales in 2007. Store achievement was recognized at Regional Sales Conference.
Increased Average Dollar Sale to $51.13, increasing $6.3% in 2012. Maintained a conversion rate of 42% in 2012 too. Premier credit card membership also increased to 73.5% by team member accountability of features and benefits of upgraded membership.
Effectively recruited, hired, and trained store associates in store operations, selling, and customer engagement.
Successfully led store community events and promotion of company wide events. Specifically partnered with Curves to promote Bra Fit events and drive additional store traffic.
Associate to Assistant Manager, 08/2000 to 07/2007 Fashion Bug – City, STATE,
Adjusted Key Performance Indicators hourly to meet business goals, by redirecting and coaching. Start of shift expectations were conducted through "pep talks".
Effectively schedule associates to highlight their individual strengths, meet business needs, and basic payroll matrix
Develop weekly business plan based on prior weeks store's performance. Read, analyze, and interpret business reports.
Plan strategic execution of floorsets, visual merchandising updates, and product placement for successful sell thru. Maintain a visually appealing store environment. Ensure that shipment of product was processed and on floor within 48 hours.
Train and enforce all loss prevention procedures, and check for understanding.
Control inventory and expenses.
Directly communicate changes in store policies to team members, and ensure that they are being implemented properly.
Education and Training
High School Diploma: , Expected in 06/2000 Spotswood High School - Penn Laird, VA GPA:
Associates of Arts And Sciences: , Expected in 2003 Blue Ridge Community College - Weyers Cave, VA GPA:
: Interdisciplinary Liberal Studies, Expected in James Madison University - Harrisonburg, VA GPA:
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