store leader resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-focused retail professional and executive assistant with years of experience offering well-rounded industry background and record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proficiencies include expert knowledge in Microsoft Office Suite, G-Suite, Adobe Creative Cloud, Salesforce, ADP Workforce, SAP Success Factors, Workday, Quickbooks, Concur expense report systems, Wells Fargo Corporate account management, and proficiency with multiple POS and CRM systems.

  • Accounting
  • Accounts payable
  • Administrative assistance
  • Budgeting
  • Customer service
  • Hiring & onboarding
  • Loss prevention
  • P&L literacy
  • Human resources
  • Stockroom procedures
  • Training & development
  • Visual merchandising planning and analysis
10/2020 to Current
Store Leader Conrad's Tire Express And Total Car Care Elyria, OH,
  • Responsible for $1M revenue P&L. Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Leads a team of four managers and up to fifteen associate level personnel.
  • Leads all hiring and onboarding operations through iCIMS portal and ADP portal.
  • Met coverage needs by coordinating effective schedules and delegating team member assignments.
  • Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
  • Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
05/2018 to 03/2020
Apparel Department Manager Levi Strauss & Co. Wa, WA,
  • Communicated effectively with corporate executives to ensure functionality of retail establishment.
  • Hired and managed a team of over forty employees, administering policies, procedures, and providing all necessary training for associates and managers to fulfill necessary job requirements.
  • Promoted the brand to new and existing customers via social media platforms and in-store events.
  • Tracked all employee, personal stylist, and other management KPIs daily.
  • Engaged with customers to provide a frictionless, omnichannel shopping experience, including accommodating any guest issues in store.
  • Utilized stock-to-sales, profit v loss, monthly sales budget ledger, and other store metrics, to monitor and improve store and district performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Audited inventory to identify and correct discrepancies.
  • Increased sales on consistent basis by developing key customer relationships.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Organized and updated schedules to optimize coverage for expected customer demands.
11/2016 to 05/2018
Assistant Store Manager Medical Careers Institute Miami, FL,
  • Delivered impactful customer service, while motivating team members.
  • Met daily and quarterly KPI and sales goals.
  • Utilized stock-to-sales and other store performance metrics to plan and execute improved store performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
06/2013 to 10/2016
Executive Assistant to the President Caitland Construction Company City, STATE,
  • Served as corporate liaison between vendors and other subcontractors.
  • Answered incoming phone calls in a professional manner and took messages accurately.
  • Maintained accurate and comprehensive corporate records and accounts payable.
  • Performed some accounting and bookkeeping duties.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Crafted proposals and memos using desktop publishing and word processing software.
  • Originated invoices, reports and proposals using QuickBooks.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
Education and Training
Expected in 2020
Digital Marketing Specialist Certification:
SimpliLearn - , D.C.
Expected in 05/2017
Bachelor of Arts: Fashion Merchandising
Marymount University - ,
Expected in 2013
High School Diploma:
Wakefield School - ,

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Resume Overview

School Attended

  • SimpliLearn
  • Marymount University
  • Wakefield School

Job Titles Held:

  • Store Leader
  • Apparel Department Manager
  • Assistant Store Manager
  • Executive Assistant to the President


  • Digital Marketing Specialist Certification
  • Bachelor of Arts
  • High School Diploma

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