Store Leader Resume Example Conrad's Tire Express And Total Car Care

STORE LEADER

Professional Summary

Work History

Conrad's Tire Express And Total Car Care- Store Leader
Mayfield Heights , OH02/2015 - 02/2021

Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
Elevated team performance with motivational approach and excellent training abilities.
Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
Involved associates in decision-making processes to empower team and drive continued successes.
Planned optimal workflow through successful scheduling and task delegation.
Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Answered questions about store policies and concerns to support positive customer experiences.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained customer satisfaction while handling product returns quickly and professionally.
Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Jccs Of North America- Barista
Savannah , GA11/2012 - 02/2015

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Maintained regular and consistent attendance and punctuality.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Recommended products based on solid understanding of individual customer needs and preferences.
Cultivated ability to recall customers' names and address each by name.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Maintained supply levels in counter and customer areas to meet typical demands.
Constantly expanded personal knowledge of coffee styles and varieties.
Engendered customer loyalty by remembering personal preferences and allergy information.
Educated coworkers and customers about new products.
Created over 800 drinks in average shifts with consistently positive customer satisfaction scores.
Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
Created original artwork for specials board display daily.

Half Acre Cafe- Server/Manager's Assistant
City , STATE01/2005 - 11/2014

Supported department procurement activities by coordinating with manager for direction.
Responded to and directed incoming calls and other communication.
Ran errands to support daily needs of management.
Greeted and maintained relationships with regular customers.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Delivered quality services while maintaining friendly and welcoming environment.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Prepared beverages and filled food orders for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Built long-lasting relationships with residents.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Complied with health and safety regulations, maintaining top cleanliness and organization.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.

Skills

Employee management
Inventory management
Relationship-Building
Supervision
Data management
Training & Development
Maintenance & Repair

Teamwork
Leadership
Multitasking abilities
Planning and Coordination
Order fulfillment
Retail merchandising
Project Management

Education

IPFWCityNo Degree: Media And Public Communications And Psychology

Central NobleCity06/2009High School Diploma

Resume Overview

School Attended

IPFW
Central Noble

Job Titles Held:

Store Leader
Barista
Server/Manager's Assistant

Degrees

No Degree : Media And Public Communications And Psychology
High School Diploma

Store Leader Resume Example

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