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Store Leader Resume Example

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STORE LEADER
Professional Summary
Work History
Company Name- Store Leader
City, State02/2015 - 02/2021
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Company Name- Barista
City, State11/2012 - 02/2015
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cultivated ability to recall customers' names and address each by name.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated coworkers and customers about new products.
  • Created over 800 drinks in average shifts with consistently positive customer satisfaction scores.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Handled transactions, including OLTP systems, payment processing, cash change and issuing of receipt.
  • Created original artwork for specials board display daily.
Company Name- Server/Manager's Assistant
City, State01/2005 - 11/2014
  • Supported department procurement activities by coordinating with manager for direction.
  • Responded to and directed incoming calls and other communication.
  • Ran errands to support daily needs of management.
  • Greeted and maintained relationships with regular customers.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Delivered quality services while maintaining friendly and welcoming environment.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Prepared beverages and filled food orders for customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Built long-lasting relationships with residents.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Skills
  • Employee management
  • Inventory management
  • Relationship-Building
  • Supervision
  • Data management
  • Training & Development
  • Maintenance & Repair
  • Teamwork
  • Leadership
  • Multitasking abilities
  • Planning and Coordination
  • Order fulfillment
  • Retail merchandising
  • Project Management
Education
IPFWCityNo Degree: Media And Public Communications And Psychology
Central NobleCity06/2009High School Diploma
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Resume Overview

School Attended

  • IPFW
  • Central Noble

Job Titles Held:

  • Store Leader
  • Barista
  • Server/Manager's Assistant

Degrees

  • No Degree : Media And Public Communications And Psychology
    High School Diploma

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