store lead resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

  • Teradata Database
  • Policies and Procedures
  • Sales Strategies
  • Problem Anticipation and Resolution
  • Store Merchandising
  • Customer Service
  • Microsoft Internet Explorer
  • Google Drive
  • Microsoft Excel
  • Verbal and Written Communication
  • Time Management
  • Recruiting and Hiring
  • Management Team-Building
Work History
07/2022 to Current
Store Lead Trane Technologies Plc Hunt Valley, MD,
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Answered product questions and assisted customers in selection and checkout.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Conducted inventory analysis to determine optimal stock levels.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
09/2018 to 07/2022
Store Manager Mccoll's Retail Group Glastonbury, CT,
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
08/2013 to 08/2017
Customer Service Manager Public Consulting Group Clifton, NJ,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
03/2008 to 06/2013
Assistant Store Manager J&P Cycles Taylor, MI,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Expected in to to
No Degree: Graphic Design
ITT Technical Institute - Grand Rapids MI - Grand Rapids, MI,
Expected in 05/1990 to to
High School Diploma:
Montgomery High School - Santa Rosa, CA,

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Resume Overview

School Attended

  • ITT Technical Institute - Grand Rapids MI
  • Montgomery High School

Job Titles Held:

  • Store Lead
  • Store Manager
  • Customer Service Manager
  • Assistant Store Manager


  • No Degree
  • High School Diploma

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