Hardworking and reliable customer service worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. 25+ years experience in the customer service field.
Skills
Training leadership
Experience in leadership roles
Store appearance and upkeep
Safety committee lead
Education and Training
Kaplan University OnlineOnline, Expected in 09/2016 – –Bachelor of Science:Applied Behavior Analysis - GPA:
Certifications
ServSafe
Basset
Experience
R1 Revenue Cycle Management - Store Lead 1 Brazil, IN, 09/2015 - 04/2020
Ensured customer satisfaction by assisting them with any questions or complaints.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Self-sufficient in meeting and exceeding workflow needs.
Completed all assigned tasks including weekly store audits, grocery orders, and vendor check-ins.
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Maintained cleanliness, neatness and organization of all areas.
Fronted and faced shelves being sure to check for expired products, proper labeling, and correct pricing.
Holiday Inn Express - Breakfast Attendant/Housekeeper/Night Auditor City, STATE, 02/2014 - 05/2015
Breakfast Attendant-
Stocked displays with fresh pastries and fruits
Greeted guests with friendliness and professionalism.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Used approved chemicals to clean all food-prep areas as well as tables.
Washed, rinsed, and sanitized all dishes as well as washed and sanitized counters and tables at end of shift.
Gauged food thermometers to ensure hot food products maintained safe temperatures according to FDA guidelines.
Cooked hot breakfast items and maintained the appropriate temperatures to ensure safety.
Housekeeper-
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Moved beds, sofas, and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Replaced sheets, pillowcases, towels, and wash rags daily and used hospital corners on beds to provide extreme comfort for guests.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Requested maintenance orders to fix non-working equipment and address room damage.
Laundered sheets and removed stains to restore linens to pristine condition.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Night Auditor-
Handled payment processing duties and provided customers with receipts and proper bills and change.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Shared information with patrons on entertainment and sporting events in nearby areas.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to guests.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in/out process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Prepped breakfast for breakfast attendant.
Speedway - Customer Service Representative City, STATE, 07/2012 - 08/2013
Assessed customer needs and upsold, cross sold and suggestive sold products and services to maximize daily sales.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Operated cash register, collected payments and provided accurate change.
Stocked displays with new and transferred merchandise.
Restocked condiments and coffee and drink station supplies to maintain customer satisfaction.
Cooked breakfast items and maintained temperatures according to FDA guidelines.
Properly labeled all frozen food items with the received date and the used date.
Accomplishments
Maintained a 4.0 GPA for the entirety of my four years in college.
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