Manager with extensive knowledge of the retail industry. Energetic and outgoing with an innate drive to make sales quota. Retail member of management with years in retail apparel, shoe and accessory sales. Enjoys helping customers find products to meet their needs. Also demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Team-oriented and works well in a collaborative environment, yet thrives on personal sales achievements.
Key Skills
Merchandise placement and displays
Training staff
Sales strategies
Upsell opportunities
Employee supervision and motivation
Store opening and closing procedures
Team leadership
Accurate cash handling
Customer service
Flexible schedule
Inventory management
Product and service knowledge
Microsoft Office expertise
Excellent multi-tasker
Excellent time management
Detail-oriented
Sales closing
Product merchandising
Education
Fayetteville State UniversityFayetteville, NCExpected in 2016 – –Bachelor of Science:Biology Chemistry - GPA:Biology Chemistry
Experience
Dsw (Designer Brands Inc.) - Store Co-Manager Cedar Hill, TX, 12/2018 - Current
Led teams in the planning, implementation and execution of merchandising and operating initiatives.
Addressed customer issues to ensure swift and successful resolution.
Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
Coached and developed store associates.
Mentored the team on effective upselling and cross-selling techniques.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Maintained the highest demand conversion percentage year to date.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Effectively coached team members to reach weekly and monthly sales goals.
Trained team members in successful strategies to meet operational and sales targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Directed smooth merchandising of products to engage customers and promote sales.
Conducted store walk throughs with district managers as well as regional managers.
Penske Automotive Group - Sales Advisor Placentia, CA, 08/2018 - 12/2018
Assisted customers with product selection, sales, and returns.
Provided expert product and service information.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Met incoming customers and provided immediate assistance.
Educated customers on product and service offerings.
Received and processed cash and credit payments for in-store purchases.
Followed all company policies, rules and procedures to promote company goals and ensure safety.
Tishman Speyer - EKG Tech/ Unit Secretary Chicago, IL, 05/2014 - 08/2018
Administered continuous and 12-lead electrocardiogram monitoring.
Served as liaison between management, clinical staff and the community.
Assisted patients with multiple chronic diagnoses including COPD and asthma.
Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Calculated dosage, filled prescriptions and prepared prescription labels.
Recorded patients' medical history, vital statistics and test results in medical records.
Observed strict confidentiality and safeguarded all patient-related information.
Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics.
Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
Managed physician calendar, including scheduling patient appointments and procedures.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Gymboree - Assistant Manager City, STATE, 10/2011 - 05/2014
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
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