Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Store Lead with exemplary skills in retail management. Engaging personality and service-driven background coupled with knowledge of sales and custom service. Seeking opportunity to build success with exciting organization.

  • Merchandising knowledge
  • Cash handling accuracy
  • Retail loss prevention
  • Excellent communication skills
  • Reliable and punctual
  • Customer- and service-oriented
  • Team player mentality
  • Listening skills
  • Strategic planning
  • Dispute mediation
  • Staff management
  • Inventory control procedures
  • Employee development
  • Financial administration
  • Trend forecasting
  • Supervision and training
  • Performance improvements
  • Purchasing and planning
  • Recruiting and Hiring
  • Schedule management
  • Profit and loss accountability
  • Goal setting
  • Policy updates
  • Cleaning and organization
  • Photo processing
  • Customer assistance
  • Stockroom organization
  • POS systems operations
  • Sales strategies
  • Merchandising
  • Time management
  • Loss prevention
  • Proficient in MS Office
  • Personnel training and development
Store Lead, 07/2021 to Current
Dsw (Designer Brands Inc.)Chattanooga, TN,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
General Merchandise Manager, 10/2020 to 06/2021
Advance Auto PartsChattanooga, TN,
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized new stock for floor placement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Frontend Coach, 08/2019 to 10/2020
MoneycorpChicago, IL,
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Welcomed large volume of guests and improved overall customer service.
Assistant Store Manager, 03/2008 to 08/2019
Company NameCity, State,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Mentored team on effective upselling and cross-selling techniques.
  • Coached and developed store associates through formal and informal interactions.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Sales Associate, 10/2014 to 10/2016
Company NameCity, State,
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Offered product and service consultations and employed upselling techniques.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education and Training
Associate of Arts: Business Management , Expected in 05/2016
Holmes Community College - Goodman, MS

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School Attended

  • Holmes Community College

Job Titles Held:

  • Store Lead
  • General Merchandise Manager
  • Frontend Coach
  • Assistant Store Manager
  • Sales Associate


  • Associate of Arts

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