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Store Lead with exemplary skills in retail management. Engaging personality and service-driven background coupled with knowledge of sales and custom service. Seeking opportunity to build success with exciting organization.
- Merchandising knowledge
- Cash handling accuracy
- Retail loss prevention
- Excellent communication skills
- Reliable and punctual
- Customer- and service-oriented
- Team player mentality
- Listening skills
- Strategic planning
- Dispute mediation
- Staff management
- Inventory control procedures
- Employee development
- Financial administration
- Trend forecasting
- Supervision and training
- Performance improvements
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- Purchasing and planning
- Recruiting and Hiring
- Schedule management
- Profit and loss accountability
- Goal setting
- Policy updates
- Cleaning and organization
- Photo processing
- Customer assistance
- Stockroom organization
- POS systems operations
- Sales strategies
- Merchandising
- Time management
- Loss prevention
- Proficient in MS Office
- Personnel training and development
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Store Lead, 07/2021 to Current
Dsw (Designer Brands Inc.) – Chattanooga, TN,
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Assessed, optimized and elevated operations to target current and expected demands.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Minimized waste through expense tracking and effective cost control strategies.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
General Merchandise Manager, 10/2020 to 06/2021
Advance Auto Parts – Chattanooga, TN,
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Created engaging merchandise presentations to motivate impulse purchases.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Frontend Coach, 08/2019 to 10/2020
Moneycorp – Chicago, IL,
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Welcomed large volume of guests and improved overall customer service.
Assistant Store Manager, 03/2008 to 08/2019
Company Name – City, State,
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Mentored team on effective upselling and cross-selling techniques.
- Coached and developed store associates through formal and informal interactions.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Sales Associate, 10/2014 to 10/2016
Company Name – City, State,
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders through system and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Associate of Arts: Business Management , Expected in 05/2016
Holmes Community College - Goodman, MS
GPA:
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