Store Lead with exemplary skills in retail management. Engaging personality and service-driven background coupled with knowledge of sales and custom service. Seeking opportunity to build success with exciting organization.
Skills
Merchandising knowledge
Cash handling accuracy
Retail loss prevention
Excellent communication skills
Reliable and punctual
Customer- and service-oriented
Team player mentality
Listening skills
Strategic planning
Dispute mediation
Staff management
Inventory control procedures
Employee development
Financial administration
Trend forecasting
Supervision and training
Performance improvements
Purchasing and planning
Recruiting and Hiring
Schedule management
Profit and loss accountability
Goal setting
Policy updates
Cleaning and organization
Photo processing
Customer assistance
Stockroom organization
POS systems operations
Sales strategies
Merchandising
Time management
Loss prevention
Proficient in MS Office
Personnel training and development
Experience
Store Lead, 07/2021 to Current Dsw (Designer Brands Inc.) – Chattanooga, TN,
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Assessed, optimized and elevated operations to target current and expected demands.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Minimized waste through expense tracking and effective cost control strategies.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
General Merchandise Manager, 10/2020 to 06/2021 Advance Auto Parts – Chattanooga, TN,
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Organized new stock for floor placement.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Created engaging merchandise presentations to motivate impulse purchases.
Organized and updated schedules to optimize coverage for expected customer demands.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Frontend Coach, 08/2019 to 10/2020 Moneycorp – Chicago, IL,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Handled payment processing and provided customers with receipts and proper bills and change.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Managed customer complaints and rectified issues to complete satisfaction.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Welcomed large volume of guests and improved overall customer service.
Assistant Store Manager, 03/2008 to 08/2019 Company Name – City, State,
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Processed credit and debit card payments and returned proper change for cash purchases.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Mentored team on effective upselling and cross-selling techniques.
Coached and developed store associates through formal and informal interactions.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Sales Associate, 10/2014 to 10/2016 Company Name – City, State,
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education and Training
Associate of Arts: Business Management , Expected in 05/2016 Holmes Community College - Goodman, MS GPA:
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