LiveCareer-Resume

store resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Driven Store Manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory. Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Outstanding communication skills
  • Team-oriented
  • Reliable
  • Staff training and development
  • Customer service
  • Sales professional
  • Accurate cash handling
  • Employee training
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
Experience
Store, 10/2019 - Current
Petco Federal Way, WA,
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across the store.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Restocked inventory upon shipment arrival and checked merchandise into the Xstore system to maintain accurate records.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Oversaw POS operations and cash management to reduce errors.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Manger in Training, 04/2019 - 08/2019
Circle K Stores, Inc. Tavares, FL,
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Promoted new product releases and limited edition items to drive sales.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Delivered expert customer service to all store patrons and assisted with locating desired items.
  • Analyzed the store's inventory and ordered merchandise and products when stock levels were low.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Merchandising Manager, 09/2012 - 04/2019
Reyes Holdings Phoenix, AZ,
  • Configured and arranged advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales and verified accurate and up-to-date signage.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Hired, trained, supervised and motivated team of 37 retail professionals to provide knowledgeable and fast service to every guest.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Achieved sales goals and business objectives by motivating staff and promoting unique home decorating merchandise.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Education and Training
: , Expected in
-
Government College For Women - Pakistan,
GPA:
Status -
  • Major in Fine arts

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Resume Overview

School Attended

  • Government College For Women

Job Titles Held:

  • Store
  • Manger in Training
  • Merchandising Manager

Degrees

  • Some College (No Degree)

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