Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I am a devoted loyal person. I work hard to make sure that everything is in order and that customers/guests are happy when they leave. Im not to sure how to wite about myself. I find it hard to put words together that describe myself. Most of the time actions are bigger and better than words. I know what I can do and what I can offer someone. Most places want to read about who are. My experience is, anyone can say the things you want to hear to get the job. Then once that happens they don't show it. I have always been better at showing people that I can do it. Being a Store Manager has shown me that about people. I have probably hired about 8 or so people that sounded like great people. But in the end they didn't do or show what they had said and sadly I had to let the go. I hope that this doesn't keep me from getting the job. I really do hope for the chance to show that I can be a great add to the team.

  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Program implementation
  • Sales professional
  • Reliable
  • Operational budgeting
  • Outstanding communication skills
  • Risk management
  • Staff training and development
  • Inventory management
  • MS Office proficient
  • Accurate cash handling
  • Administrative support
  • Retail inventory management
  • Customer service
  • Shift checklists
  • Employee training
  • Team-oriented
01/2019 to Current
Store Petco Stafford, VA,
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Oversaw POS operations and cash management to reduce errors.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Restocked inventory upon shipment arrival and checked merchandise into Subway POS system to maintain accurate records.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
11/2018 to 01/2019
Cook/Cashier Hendricks Regional Health Danville, IN,
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prepped ingredients
  • Prepared meals from scratch
  • Operated a gill, frier, pressure frier, oven, and proffer.
  • Set Gas pumps for prepay inside the store, and took care of customers coming in to purchase items in the store.
05/2018 to 07/2018
Secretary/Receptionist Elliott Marketing Group City, STATE,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted incoming mail and directed to correct personnel each day.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Coordinated and communicated with 20+ clients daily to gather pertinent information.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 6.
  • Assisted visitors by directing to appropriate personnel and answering average of 20+ calls and emails daily.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Rendered information to callers and drafted office emails.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Scheduled and confirmed appointments.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
Education and Training
Expected in 05/2002
High School Diploma:
Toms River High School East - Toms River, NJ

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School Attended

  • Toms River High School East

Job Titles Held:

  • Store
  • Cook/Cashier
  • Secretary/Receptionist


  • High School Diploma

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