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stocking 2 team lead resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Skills
  • Performance improvement
  • Workplace safety
  • Employee Evaluation
  • Sales expertise
  • Complaint resolution
  • Staff education and training
  • Customer Service
  • Building Customer Relationships and Loyalty
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
Work History
08/2022 to 08/2022 Sales Representative Heinen's Grocery Store | Chardon, OH,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
05/2022 to 06/2022 Representative Walmart | City, STATE,
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
  • Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
  • Provided basic technical support resolving issues for clients on variety of company products.
03/2022 to 05/2022 Sales Representative Walmart | City, STATE,


  • Retained excellent client satisfaction ratings through outstanding service.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
08/2020 to 03/2022 Stocking 2 Team Lead Company Name | City, State,
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Tracked receipts, employee hours and inventory movements.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Participated in cross-functional team-building activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Directed and supervised team of 18 engaged in unloading and stocking freight received through out the day
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Coached team members in techniques necessary to complete job tasks.
02/2020 to 08/2020 CAP Team 2 Associate Company Name | City, State,
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Coached team on best practices for shipment, sales floor replenishment and product presentation.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Secured accurate item pricing through use of markdown audits.
  • Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
10/2016 to 12/2016 Deli Associate Company Name | City, State,
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Created appealing food arrangements for party trays and specialized orders.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
Education
Expected in 06/2016 to to High School Diploma | North Side High School, Fort Worth, TX GPA:

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Resume Overview

School Attended

  • North Side High School

Job Titles Held:

  • Sales Representative
  • Representative
  • Sales Representative
  • Stocking 2 Team Lead
  • CAP Team 2 Associate
  • Deli Associate

Degrees

  • High School Diploma

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