Experienced with over 15 years in housekeeping department. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sanitary procedures and cleanliness exceptions .Motivated to learn, grow and excel in housekeeping.
Hotel Service Optimization System (HotSOS).
Monitor all Housekeeping work to ensure timely completion.
Dispatch HotSOS service orders as necessary using telephones, radios, or HotSOS electronic dispatch.
Monitor HotSOS user accounts to ensure proper configuration with teams and devices (for example, USAMobility pagers).
Opera PMS (Property Management System).
Run reports such as late checkouts, out of service rooms.
Work with Housekeeping Supervisors and the Front Desk team to resolve room status discrepancies between the Front Desk and Housekeeping.
Verify room status and guest information.
Water Flushing Tracking.
Run a 3 day vacant report and save in file for tracking and audit purposes.
Assign all suites/rooms vacant for 3 days to water flushing teams.
Keep and maintain all records and documents for legal purposes.
Prepare reports using Microsoft Excel.
Receive and send reports using Microsoft Outlook email.
Engage, entertain and inspire all who visit The Mirage by making a focused commitment to L.O.V.E.
Perform all other job related duties as requested.
Supervises assigned floors and ensures all rooms are cleaned to Company standards.
Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements.
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to Company and Housekeeping policies and procedures.
Inspects at least 23 rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company.
Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
Inspects guest rooms completely and thoroughly for cleanliness.
Submits required number of hallway evaluations to the Assistant Executive Housekeeper.
Monitors the time clock when clocking employees in and out.
Calls-in/Enters status of all rooms, work orders, and carpets to be shampooed.
Utilizes proper procedures for entering/cleaning a guest room.
Resolves guest complaints in a timely manner.
Completes daily worksheets accurately and in a timely manner.
Issues and retrieves all master keys, beepers, and two-way radios at the beginning and the end of each shift.
Performs all other job related duties as requested.
Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.
manage of Hotsos, as well as Opera system, inventory of master keys ,devices ,radios, communication with employees.
.Answer incoming and outgoing calls using proper customer service standards.
•Contact supervisor and assistant manager via cellular telephone or device.
•Ensures the privacy and confidentiality of guests and limits requests for information about such guests in accordance with hotel policies.
•Ensure Hotel property and equipment is properly used and maintained.
•Handle calls, staff, and guests during an emergency situation dictated by the emergency policy.
•Maintains knowledge of all hotel amenities such as room, restaurant spa and entertainment information including room type, menu items and hours of operation to best serve guests.
•Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
•Maintain confidentiality of department affairs.
•Operate a console and all peripheral equipment.
•Responds promptly and discreetly to guest inquiries and provides general information, and directions regarding casino, hotel, and local area.
•Receive and deliver voice and message for supervisors and assistant managers.
•Review all pertinent information and events for the day.
•Performs all other job related duties as requested.
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