Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-driven Senior Technical Program Manager with abilities in Agile project management. Leads and manages associates in developing new business solutions. Known for strengths in Cloud, SaaS, Accessibility and Design Program Management.

Work History
08/2019 to Current Sr. Technical Program Manager Amazon Lab126 | Irvine, CA,
  • Directed design and implementation of corporate strategic business programs across VMware’s globally dispersed teams.
  • Launched SaaS, Customer Success and Cloud Transformation programs. Gathered functional and business requirements to support team and mitigate risks.
  • Developed, communicated, and presented to stakeholders and upper management status, risk, and change for projects within program.
  • Work with product teams to analyze and drive process improvement activities.
  • Improved Stakeholder engagement and software delivery through formalization of user acceptance testing, communication, and enablement activities.
  • Analyzed customer requirements, facilitate, and deliver technical solutions based on VMware technologies.
  • Prepared estimates, project plans, schedules, dependencies, critical paths, risk assessments and change management documentation.
  • Designed and implemented Jira and Confluence tools to organize team development and corporate reporting.
  • Coordinated roadmap planning across product and engineering teams.
  • Developed and implemented curriculum and training materials appropriate for use at all skill levels. Regularly reviewed training materials and courses, adding updates to keep all information current and pertinent.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Identified system needs and designed processes to support business requirements.
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to product teams.
  • Crafted graphics and animations for use in presentations, lectures and training sessions.
  • Created accessibility training programs that enabled employees to maintain and improve skills in various types of software packages.
10/2016 to 12/2018 Engineering Manager The Climate Corporation | Chicago, IL,
  • Successfully managed $7 million software development project.
  • Organized and lead engineering team of 7 engineers.
  • Reviewed project goals and objectives on monthly basis with customer and engineering team.
  • Fostered climate of collaboration between engineers, customer, business analyst through agile activities.
  • Provided technical leadership for company to effectively steer strategic plans and future projects.
  • Developed and presented regular communications and status reports with County Commissioner and staff improving Net Promoter Score by over 27%.
  • Increased process improvements, decreasing waste by 15% through Aha, Atlassian and GitHub tool usage.
01/2015 to 10/2016 Technology Project Manager Alston & Bird | Dc, DC,
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Developed and managed Program Management Office for Navy MWR office.
  • Managed Vendor Contracts
  • Designed and organized over 30 simultaneous projects; including, budgets, internal resources and scope while exceeding project expectations.
02/2008 to 06/2013 CEESH Technical Business Analyst Lockheed Martin | City, STATE,
  • Surveyed clients to ascertain requirements and expectations for Corporate ESH software products.
  • Spearheaded company’s evaluation of CEESH Target Zero and Go Green programs.
  • Co-Chaired ESH development of corporate survey tool. Worked with globally dispersed stakeholder teams building requirements, designing layout, managing UAT and product release.
  • Assisted development staff with drafting project plans, advising personnel on milestone planning.
  • Designed and administered user acceptance testing to achieve smooth transitions during installations of new software.
  • United technological needs from business areas to create company-wide system improvement best practices.
  • Researched and selected COTS software products for corporate environmental data capture.
  • Responded to issues with system architecture and software performance, recommending necessary actions for improvement.
  • Consulted with internal personnel to develop information systems strategies, tailoring technology purchasing and installation roadmaps to meet users' unique needs.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Collected, defined and analyzed business requirements.
  • Coordinated data migration and consolidation efforts.
  • Produced charts and diagrams to assist with problem analysis.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
Expected in 12/2009 MBA | Marylhurst University, Marylhurst, OR GPA:
Expected in 12/2004 Master of Science | Portland State University, Portland, OR GPA:






  • Agile
  • SDLC
  • Stakeholder Communications
  • Feedback Incorporation
  • Vendor Selection
  • Jira & Confluence
  • Sprint Tracking
  • Managing Multiple Projects Simultaneously
  • Timely Project Completions
  • Risk & Change Management

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School Attended

  • Marylhurst University
  • Portland State University

Job Titles Held:

  • Sr. Technical Program Manager
  • Engineering Manager
  • Technology Project Manager
  • CEESH Technical Business Analyst


  • MBA
  • Master of Science

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