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sr manager facility operations and vendor service resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Deliberate [Job Title] with [Number] years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Performance improvements
  • Recruiting and hiring
  • Sound judgment
  • Cost analysis and savings
  • Customer retention
  • Schedule management
  • Financial administration
  • Purchasing and planning
  • Problem resolution
  • Decision-making
Education and Training
University of Phoenix Tempe, AZ Expected in 03/2012 Bachelor of Science : Business Administration And Management - GPA :
Experience
Biomarin Pharmaceutical Inc - Sr. Manager Facility Operations and Vendor Service
City, STATE, 01/2006 - 12/2021
  • Motivated team members and devised strategies to improve workflow.
  • Designed and analyzed internal reporting systems and procedures for company.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Maintained regular engagement with key client contacts while influencing key stakeholders.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Designed and implemented hiring and training practices for personnel.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of [Number] sales representatives.
  • Trained over [Number] employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Provided leadership to [Number] employees through coaching, feedback and performance management.
  • Directed all day-to-day operations of [Type] facility to provide safe and enjoyable guest experience.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Managed scheduling for [Number] employees to optimize productivity.
  • Managed daily operations, client relations and IT.
  • Oversaw electrical updates, vehicle maintenance, client relations and IT procedures.
  • Coached and developed [Number] internal candidates for promotion to general management.
  • Directly managed team of [Number] and oversaw [Number] staff total in [Type] and [Type] operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed business operations for [Number]-employee company generating $[Amount] in yearly revenue.
  • Fostered strong relationships with [Type] customers and suppliers by [Action] and maintaining communication.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Capitalized on existing talent while facilitating recruitment and development of new talent.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Managed special projects through effective emergency resolution.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Participated in organizational transformation and implementation activities to monitor corporate restructures.
  • Managed [Number] departmental associates to provide optimal productivity for multi-building campus.
  • Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin.
  • Collaborated with [Type] department to craft organization's mission and vision statements.
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
  • Managed company budget in excess of $[Amount] through [Action] and [Action].
Huckleberry Youth Services - Adolescent Case Manager
City, STATE, 02/2005 - 12/2005
  • Collaborated with team members to identify and accomplish agency objectives.
  • Assessed each resident's psychosocial needs.
  • Advocated for placement of patients into community-based treatment settings
  • Presented talks at community groups to promote organizational mission and programs.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Walden House University For Boys - Weekend Coordinator
City, STATE, 01/2003 - 12/2004
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed scheduling and payroll for team of [Number] staff in busy [Type] office.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to [Job Title].
  • Managed daily operations within [Type] office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Collaborated staff to maximize buy-in for customer service and functional initiatives.
  • Increased staff productivity with streamlined processes and improved automation.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Sr. Manager Facility Operations and Vendor Service
  • Adolescent Case Manager
  • Weekend Coordinator

Degrees

  • Bachelor of Science

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