Sr. Manager, Digital Product Management resume example with 19+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Digital product strategist passionate about delivering business results through winning mobile and web customer experiences
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Charles Schwab Corporation – Greenville, SC,
- Lead team of Product Managers focused on Front Store Shop, Checkout and Registration experiences
- Partner with stakeholders across Front Store, Security, Pharmacy and Minute Clinic to deliver customer facing digital products (app, mobile and desktop web)
- Play a key role in developing our 2017 Digital Front Store Initiatives
Charles Schwab Corporation – Huntersville, NC,
Sr. Manager, Digital Product Management (06/14-9/15)
- Product Manager for Retail & 360 Consumer Online Bill Payment: worked with vendor, design and agile development teams to design and implement our future state Online Bill Payment
- Led issue resolution through partnership with call centers, branches and Risk
Sr. Manager, Digital Consumer Strategy (01/11-06/14)
- Strategic leader in the organization driving business intent, ideation and prioritization for Consumer Bank online servicing
Sr. Manager, Online Business Solutions (10/05-1/11)
promoted from Manager in 2007
- Managed lean design and QA teams that delivered numerous successful projects and solved customer experience challenges by recommending changes to user interface and key functionality
Metlife, Inc. – Irvine, CA,
- Recommended enhancements to improve the effectiveness of the Internet channel based upon review of proposed designs, production environment and competitive benchmarking
- Researched the history and performance of similar business models for a new venture
Gómez, Inc – City, STATE,
- Managed the Gómez (now Keynote) Internet Banker and Credit Card Scorecards
- Wrote syndicated research and notes for clients on the online delivery of financial services
- Quoted in publications including The Wall Street Journal and Business Week
Wellesley College - Wellesley, MA
Varsity Cross Country; Arts Editor, The Wellesley News
Varsity Cross Country and Track Coach at The Winsor School, Boston, MA
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Resume Overview
School Attended
- Wellesley College
Job Titles Held:
- Sr. Manager, Digital Product Management
- Digital Product Management
- Web Enhancement Manager
- Senior Analyst
Degrees
- Bachelor of Arts
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