sr business process consultant resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

I am experienced and certified SAP utilities solution consultant based out of Bay Area, California. I have

14 years of total experience in SAP ECC and utilities consulting. I work with SAP as Senior Business

consultant and provide customer-focused consulting in SAP ISU area with expertise in Billing, Device

Management, AMI and Customer Service. As part of my role I developed Prepay solution for Utilities and

deployed successfully to couple big utility organization.

I am Business-savvy and involved in multiple pre-sales activities for Service and License sales for utility

customers. This includes Business case study, demo preparation, presentation to customer.

I performed my job duties in various roles and position in current and previous organization. I experienced

with full life cycle SAP R/3 implementations emphasis on SD (OTC), SAP-ISU (Power, Water, Waste

water, Strom Drain, GAS, Refuse, and Fiber Optics & Waste and Recycling). I completed 8 full life cycle

large scale implementation.

  • SAP ISU Certified Consultant
  • SAP SD Certified Consultant
  • SAP ISU experience in areas Billing, Device management, AMI, customer service
  • Strong collaborative skills working with customer and multiple vendor.
  • SAP Prepay Solution Architect
  • Solution Engineer for multimillion license sales for SAP ISU and was part of sales team to close
  • deal for 5.5m USD. I got appreciation to lead this effort right from start till closure.
  • Part of multiple license deal sales team as subject matter expert to demo and help sales team to provide all support required throughout sales cycle.
  • Received multiple peer to peer recognition in SAP for passion, leadership and team player.
  • Successfully completed 8 eight full life cycle implementation in SAP for utilities.
  • Worked on all division across utility with SAP ISU product.
  • Solution Architect for new SAP solution Prepay. It is now SAP product.
  • Speaker in SAPPHIRE for Prepay Solution for utilities from SAP.
Work Experience
Sr. Business Process Consultant, 05/2012 to Current
Cdk Global Inc.Portland, OR,
  • Worked in multiple projects in various roles and position for SAP utility customer.
  • Billing, Device Management and AMI subject matter expert.
  • Subject Matter Expert with ability to analyze and implement IS-U/CR&B Billing, Meter Reading, Customer Service and AMI (Advance Meter Infrastructure)
  • Senior Consultant with 14 years of experience in implementing SAP solutions for the utilities industry.
  • Experience in leading and Managing testing effort. Validating test script for unit and integration testing. Experience in working with testing tool like HP mercury.
  • Solution Architect for Prepay Solution for SAP for utilities. Designed developed and implemented to few customer in North America.
  • Highly organized team member with demonstrated ability to lead team members from various departments of a utility organization to a common solution with minimal impact to end-users; proficient at delivering results on-time and within budget.
  • Excellent written communication and technical writing including the ability to translate technical material into user-friendly documentation for end-user clients, and facilitating knowledge transfer to end-users in groups via formal classroom training or individuals via informal functional documentations.
Solution Architect, 2011 to 05/2012
AmdocsJersey City, NJ,
  • Develop, Design and Implement Prepay Solution for Utility Customer
  • Providing demo to utility customer with solution approach for prepay
  • Involve with sales to understand gap and needs of customer and providing solution expertise.
  • Work with customer to understand requirement and turn them solution with estimates and solution proposal
  • Work with evaluation team, business manager to build proposal and walk solution and work for Business case approval if required
  • Work with implementation team to provide expertise in Solution approach
Managing Consultant, 05/2010 to 11/2010
Korn/Ferry InternationalPhiladelphia, PA,
  • Billing Lead for major utility company in Pittsburgh Peoples natural Gas.
  • Project involved full life cycle implementation of SAP R/3 ISU- ECC 6, functionality including sales and distribution, plant maintenance, work management, device management, Billing module, FI-CA.
  • SD Data Migration Lead for financial client FISERV
  • Delivered design documents for OTC processes-Customer Master Account groups, Order Processing, Delivery, Billing and Pricing.
  • Detailed functional specs for data migration objects-Customer Master, Open Sales Orders and Pricing Conversions
  • Identified development objects (RICEFs) which were required to support business processes, that not available through standard SAP configuration
  • Configured Sales BOM functionality
  • Actively involved in all IST and UAT cycles
  • Worked closely with the Change Management team for preparing end user training documentation and classroom training
  • Build test sets and test scripts for end-to-end testing - unit, user acceptance, QA, and regression testing using HP Quality Center
Senior Consultant, 03/2008 to 04/2010
Hcl Technologies Ltd.Caldwell, KY,
  • Billing Lead for major utility company in California, City of Palo Alto.
  • Projects involved full life cycle implementation of SAP R/3, ISU- ECC 6, functionality including sales an distribution, plant maintenance, work management, device management, Billing module, FI-CA. I was Billing Lead and OTC Lead for this project.
  • Designed Master Data, Organizational structure, Billing Master data, Rates , SD configuration for refuse service.
  • Design associated business processes and interface for refuse service.
  • Completed blue print and process design and configuration activities within time line.
  • Configured miscellaneous charges through SD module.
  • Designed bill print logic and documented functional spec for the enhancement and reports.
  • Texas Utility (TXU): Project involved defects management, analyzing & assigning defect to proper module & respective consultant.
  • Managing change control processes.
  • Worked in area like defects management for Billing. Tracked all defects and discuss in PMO meetings.
  • design and developed complex enhancements for business process, developed report for associated business process.
  • Design complex Swing Calculation.
  • Involved in Batch process optimization & testing to improve the parallel and batch jobs.
  • Designed new Rate for upcoming demand work and processing through testing Build test sets and test scripts for end-to-end testing - unit, user acceptance, QA, and regression testing using HP Quality Center.
Consultant, 05/2005 to 2008
Certara Inc., ,
  • Worked in multiple utility project in India, Australia and Singapore
  • I was Billing lead at TUAS Power (HCL Singapore Pvt Ltd)
  • Team Lead for requirement analysis of Master Data, Billing, Device management
  • Assessing Associated business processes with regulatory and vendors
  • I worked and Veolia Environmental Services (HCL Australia services Pty Ltd) as SD and ISU consultant.
  • The Project involved full life cycle implementation of SAP R/3 ISU-W&R-4.72 functionality including Solid Waste collection, Solid Waste disposals, Liquid disposal & Legal requirements
  • Module Lead for Solid Waste disposal.
  • Configuration and design of ISU-W&R process. Developed Functional Specification for enhancement. Developed interface for cost and revenue transfer from weigh bridge with legacy system
  • Data migration sequencing and monitoring through LSMW, SCAT and EMIGALL and data reconciliation
  • I worked at Noida Power Company Ltd (HCL Technologies Ltd) as Billing Lead
  • The project involved full life cycle implementation of SAP R/3 ISU-4.72, functionality including sales an distribution, plant maintenance, work management, device management, Billing module, FI-CA.
  • Billing Lead, as a team member I was involved in Blue print activities, configured and design Rate Type, Rate Category, Rate, Billing class, Designing Schema, Out sorting check groups, Designing rate for Commercial, Individual and unmetered scenarios.
  • Designed processes as per electricity regulatory organization
  • Project Lead for Go-live and post go live support.
Sales Executive, 08/2002 to 05/2005
Databridge, NC,
  • Bharti Televenture (Airtel) Selling ZIPNET DSL to existing customer in Gurgaon region (Northern Circle) Achieving target year after year.
  • SGM Infoway Selling Software Solution focus area HR, Web Service, Hosting.
  • Presales involvement in Sales force Solution and other customized solution.
Education and Training
Bachelor of Engineering: Mechanical, Expected in 2002
GRKIST - Jabalpur, MP

SAP Certified Associate in Utilities with SAP ERP 6.0

Certified in SAP Supply Chain Order Fulfillment (SAP SD)

Technical Skills

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Job Titles Held:

  • Sr. Business Process Consultant
  • Solution Architect
  • Managing Consultant
  • Senior Consultant
  • Consultant
  • Sales Executive


  • Bachelor of Engineering

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