(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Senior Systems Analyst with 10 years in the software industry analyzing design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) methodologies. Seeking a challenging position using strong analytical and problem-solving skills to facilitate healthy communication between the client and IT department.

Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.

Core Qualifications

Excel Analytics, SQL Query Design, MS Sharepoint

  • Agile software development
  • Layout and design
  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Working with large data sets
  • Software Development Life Cycle principles (SDLC)
  • Business process improvement
  • Advanced Excel modeling
  • Business systems analysis
  • Technology architecture analysis
  • Project management
  • Advanced problem solving abilities
  • Critical thinking
Seattle Pacific University Seattle, WA Expected in 2003 Bachelor of Science : Electrical Engineering - GPA :

Minor in Computer Engineering

North Seattle Community College Seattle, WA Expected in 2001 Associate of Science : Computer Science - GPA :
Sound Transit - Sr. Business Analyst, Operations Support Services
City, STATE, 2012 - Current
  • Manage improvements and maintenance projects of existing systems for validation and daily verification, reporting of passenger ridership counts from light rail vehicles and train performance statistics into centralized reporting system and BI tool
  • Develop analysis tools to combine different data types and validate information for national transit database reporting
  • Support the reporting platform for delivery of key trends, alerts and performance via real-time tools
  • Deliver business reporting improvements for data analytics by utilizing latest technology goals
  • Create functional and specification requirements by understanding the needs of various business units within the agency and communicate progress with management of impacted groups
  • Work closely with design, engineering and consulting teams on developing and tracking milestones and schedules in support of new light rail segment expansions while closely following agency milestones

Executed functionality and feature development both within current application framework and on next-generation frameworks.Applied best practices of software development while staying abreast of advances in the practice.Fixed bugs as they were encountered.Established requirements for new systems and modifications.Gathered and analyzed performance metric data.Provided recommendations for resolving defects.Automated repeatable tasks where possible. - Sr. Technical Project Manager, WW Seller Support
City, STATE, 2005 - 2012
  • Configured, maintained and provided trending and performance analysis of enterprise class storage systems.
  • Supported the VOIP telephony program for seller support including phone, chat and email CRM platform development from initiation through scheduling, testing, delivery and post launch maintenance
  • Account Manager for large seller accounts such as Nordstrom’s, Bose and Samsonite to ensure on-boarding of inventory data, consult on technical delivery of back end feeds and advise on marketing
  • Lead cross-center Kaizen projects to improve agent speed of response, first case resolution by streamlining the agent training, seller help tools and developing various measurements and reports
  • Lead website improvement initiatives by gathering requirements, working with SDE teams via sprints, schedules, goals, prioritization and roadblocks utilizing Agile, SCRUM and JIRA process
  • Developed specification documents, launch schedules, dictionaries, operating procedures (SOPs), training for new feature deployments and customer notifications via blurbs and mass mailing tools
ZCS Tech Shop - IT Development Consultant
, , 01/2003 - 01/2005
  • Developer of SafetyLink, a proprietary transit safety and security database for the Seattle Link Light Rail. Received FTA award for innovation in the transit industry awarded by the National FTA Safety.
  • Developed critical reports for hazard analysis, security threats, integrated testing, and emergency response readiness using Access Database for NTD reporting
  • Worked on ensuring data from engineering design and construction teams was imported into main SQL DB accurately and met national safety, fire and life codes for safe transit operation.

Consistently received a 100% rate of customer satisfaction.

Developer of SafetyLink, a proprietary transit safety and security database for the Seattle Link Light Rail. Received FTA award for innovation in the transit industry awarded by the National FTA Safety

Boosted customer service ratings by [Number]% by developing new processes and improving work flow.

  • Sales Software:, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

Maintenance, Testing, Account Manager, Back End, Crm, Customer Relationship Management, Inventory, Kaizen, Marketing, Project Manager, Scheduling, Sde, Sops, Telephony, Training, Voip, Database, Light Rail, Bi, Business Intelligence, Data Analytics, Operations, Progress, Real-time, Statistics, Access, Award, Body Engineering, Emergency Response, Engineering Design, Security, Sql, Java, Ms Office, Ms Sql Server, Sql Server

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School Attended

  • Seattle Pacific University
  • North Seattle Community College

Job Titles Held:

  • Sr. Business Analyst, Operations Support Services
  • Sr. Technical Project Manager, WW Seller Support
  • IT Development Consultant


  • Bachelor of Science
  • Associate of Science

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