Senior Systems Analyst with 10 years in the software industry analyzing design, development and implementation of innovative business process and system solutions using the Software Development Life Cycle (SDLC) methodologies. Seeking a challenging position using strong analytical and problem-solving skills to facilitate healthy communication between the client and IT department.
Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
Excel Analytics, SQL Query Design, MS Sharepoint
Minor in Computer Engineering
Executed functionality and feature development both within current application framework and on next-generation frameworks.Applied best practices of software development while staying abreast of advances in the practice.Fixed bugs as they were encountered.Established requirements for new systems and modifications.Gathered and analyzed performance metric data.Provided recommendations for resolving defects.Automated repeatable tasks where possible.
Consistently received a 100% rate of customer satisfaction.
Developer of SafetyLink, a proprietary transit safety and security database for the Seattle Link Light Rail. Received FTA award for innovation in the transit industry awarded by the National FTA Safety
Boosted customer service ratings by [Number]% by developing new processes and improving work flow.
Maintenance, Testing, Account Manager, Back End, Crm, Customer Relationship Management, Inventory, Kaizen, Marketing, Project Manager, Scheduling, Sde, Sops, Telephony, Training, Voip, Database, Light Rail, Bi, Business Intelligence, Data Analytics, Operations, Progress, Real-time, Statistics, Access, Award, Body Engineering, Emergency Response, Engineering Design, Security, Sql, Java, Ms Office, Ms Sql Server, Sql Server
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy