Sr Supervisor Ramp Service resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
A results oriented professional with proven abilities in strategic planning, project management, improving operational efficiency, team building and implementation of company policies, standards and changes in processes that optimize productivity and the bottom line. Demonstrates ability to motivate team, maximize productivity and control cost through the most effective uses of manpower and available resources.
Skills
Administrative duties
Coaching
Counseling
Customer Service
Delivery
Employee relations
Leadership
Managing
Mentoring
Safety
Strategic
Aviation regulations
Aviation and transportation
Weight/balance loading
Team oversight
Education
Spartan College of Aeronautics And TechnologyTulsa, OKExpected in ā āAssociate of Science:Aviation - GPA:
Missouri Southern State UniversityJoplin, MOExpected in ā āNo Degree:General Studies - GPA:
Certifications
OSHA 10
Work History
United Airlines - Sr. Supervisor Ramp Service City, STATE, 11/2018 - 05/2020
Subject matter expert on Below The Wing Operations with emphasis on Safety and Customer Service execution.
DEN Below The Wing(PPBM) positive bag match liaison working with partners in Above The Wing and SOC to investigate and mitigate PPBM failures and associated delays driven from PPBM.
Key contributor to baggage system construction in DEN associated with baggage 2020.
Liaison to tpartners in cargo from Above The Wing perspective with PetSafe product transfer and delivery, while increasing scanning (tracking)performance by 34% and misconnect pets reduced 20%.
Championed (BRS) Baggage Reroute Specialist training and continuous improvements to reduce customer impact.
Participant in partnership with United Airlines and (DPS) Denver Public Schools Mentorship Program.
Facilitated change management and mentoring activities for department and staff of 40 individuals.
United Airlines - Supervisor Ramp Service City, STATE, 06/2017 - 11/2018
Key project contributor to DEN Silver Safety certification.
Planner and executor of DEN winter operations baggage delivery to mountain cities champion.
Preform administrative duties, including staff planning, overtime management, investigative analysis and OJI processing.
Championed planning and execution of 2018 Disabled American Veterans (DAV) ASE event.
Below The Wing liaison to Above The Wing partners on positive bag match (PPBM) for all International departures continuous improvement.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated all ground crew activities to complete objectives on schedule.
Provided oversite to transferred luggage from aircrafts to collection areas safely and quickly using Uscan and BART (baggage tracking scanning) software programs.
Supported cargo mobility and contingency operation to spearhead PetSafe Program.
United Airlines - Area Manager Ramp Service City, STATE, 07/2012 - 02/2017
Provide leadership, motivation, mentoring, and development to seventy-six (76) Hub Supervisors, twelve (12) whom are direct reports.
Continuous responsibility for communicating and achieving station/corporate operational goals and review of departmental achievement for day, month to date, and year over year.
Oversaw operations and execution of over eleven (11) high profile sports charters supported out of IAH.
Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Oversaw operations of $10,000,000 organization, including budget planning, strategy development, community outreach, forecasting and payroll.
Monitored operational trends, market conditions and competitor actions to adjust strategies and achieve performance goals.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Drove revenues and team morale by developing and deploying safety culture awareness.
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Brought in exceptional candidates to boost team productivity and operational efficiency.
Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Resolved conflicts promptly to promote positive environment for customers and employees.
Developed and maintained relationships with internal customers and suppliers through elaborations and continuous improvements.
United Airlines - Supervisor Ramp Service City, STATE, 05/2004 - 07/2012
Responsible for daily shift management and safety of all terminal operation activities and personnel in assigned work areas.
Maintaining positive employee relations work environment and collaborative relationships with applicable labor groups.
Working in variety of areas including (but not limited to) gate management, bag room, online baggage movement, international and domestic operations for both United and United Express ramp operations.
Administrative duties including staff pre-planning, overtime management, investigative analysis, attendance and OJI processing.
Serve as liaison to various United departments, City of Houston, Customs, Immigration, TSA, Agriculture, fueling companies, other airline ground handlers, contractors and caterers.
Coaching and counseling, keeping team members motivated and informed.
Managing up to 60 people at one time, in fast paced environment.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Coordinated all ground crew activities to complete objectives on schedule.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Increased customer satisfaction by resolving baggage to claim area delivery times issues.
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