sr store manager resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Service-oriented Retail Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Industrious Warehouse Supervisor brings expertise in stock auditing and warehouse organization. Adds value through strong knowledge of inventory and warehouse management and motivating team leadership. Excels in fast-paced environments with changing conditions and considerable time pressure.

  • Customer retention
  • Profit and loss accountability
  • Performance improvements
  • Purchasing and planning
  • Employee development
  • Supervision and training
  • Recruiting and hiring
  • Friendly, positive attitude
  • Quality assurance and control
  • Presentation skills
  • Skilled in Google Docs, Microsoft Office, and POS Systems
  • Logistics oversight
  • Computer skills
  • Workforce Management
  • Goal-oriented
  • Issue and conflict resolution
  • Supervision
08/2020 to 11/2021 Sr. Store Manager Fedex | Ogden, UT,
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Hired, coached and mentored team of 30 sales representatives.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Partnered with store leadership team to learn and understand management processes and reports.
01/2020 to 09/2021 Store Lead Consultant Capital Health | Pemberton, NJ,
  • Determined project deliverables and tasks based on milestone dates and deadlines.
  • Used clients' requirements to develop targeted solutions to fit specific needs.
  • Coordinated with clients to discuss new ways to boost business performance.
  • Printed customized office documents such as envelopes, newsletters, business cards and programs.
  • Maintained data on printing outputs produced, supplies consumed, printing costs and equipment maintenance and repairs performed.
  • Researched clients and competitors to ascertain information useful for developing focused marketing solutions.
  • Coached and mentored 12 staff members through constructive feedback to develop long-term career goals.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Educated customers on product and service offerings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
09/2019 to 01/2020 EMT Supervisor Wayfair | City, STATE,
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
  • Performed scheduled inventory counts and supply audits.
  • Entered information into system to update status reports.
  • Trained newly hired employees on appropriate methods for performing audits and cycle counts.
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
  • Utilized forklift to move inventory items.
09/2018 to 10/2019 Process General Amazon | City, STATE,
  • Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
  • Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Trained staff on material handling processes to reduce shipping times.
  • Researched issues to address shipping errors and packaging mistakes.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Employed first-in first-out protocols to reduce waste.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
Education and Training
Expected in 12/2018 to to High School Diploma | Fred C. Beyer High School, Modesto, CA GPA:

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Resume Overview

School Attended

  • Fred C. Beyer High School

Job Titles Held:

  • Sr. Store Manager
  • Store Lead Consultant
  • EMT Supervisor
  • Process General


  • High School Diploma

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